About the role : We are looking to hire for our care team who will be custodians of Excellent Buyer / Retailers experience across all user touch points to cater Complaints / Queries / App Reviews as per defined
What will you do
Deliver best User Experience via good soft Skills & sharp senses to gauge User pain points
As per need suggest User defined troubleshooting in case of complaint. If required escalate to respective POCs.
Regular follow-up to ensure Loop closure & good User Experience (UX).
Ensure high standard of courtesy and commitment to issue resolution.
It is critical that at the end of interaction, relevant User Pain Point is selected in Zendesk.
Ensure to maintain balance between Quality of interaction & Average Handle Time as defined by Management.
Raise the Red Flags / Suggestions / Concerns to relevant Team in timely manner.
Legal / Copyright / Technical issues to be raised immediately to relevant Team to avoid any concern and take appropriate actions, as required, upon receiving the verdict from the client.
For App Review, CMEs review the comments / posts received and reply to the users, with rating 5* Star (5-Stars) and lesser.
It is also expected that the team identifies any improvement areas and / or bring forth any anomalies / concerns to improve the overall system / Policies / UI / UX for the website.
1 Year E-commerce experience (Preferable)
Minimum 1 Year of CS / Call Center experience Preferable .
Should be able to multi task and have excellent communication skills
Knowledge of Zendesk Tool
1 Year E-commerce experience (Preferable) Minimum 1 Year of CS / Call Center experience Preferable . Should be able to multi task and have excellent communication skills Knowledge of Zendesk Tool