Prestige Service Officer
HBL - Habib Bank Limited
Karachi, Sindh, PK
3d ago
source : Mehnat Mazdoori

Handling and executing all financial / non-financial transactions strictly in accordance with bank policies and procedure while without compromising on service aspects of a Priority lounge to ensure quality service standards to Priority Customers.

Customer Services

  • Error free execution of all customer / branch based financial (cash receipt and payments) and all other non-financial transactions as per delegated authority and SOPs, to ensure accurate processing and optimum level of customer satisfaction.
  • Maintain customer confidence and protect bank operations by keeping information confidential.
  • Adherence of key soft skills : thank clients, maintain eye contact, invite them back etc.
  • Meeting TATs (Turn Around Time) for transaction processing
  • Control and Compliance

  • Implement all processes as per priority segment’s Standard Operating Procedures and agreed KPIs in order to ensure adherence to the policies and maintain branch performance.
  • Check and monitor the assigned branch operational reports to mitigate operational risk and help with the branch in attaining satisfactory audit rating
  • Branch Security

  • Safeguard the cash vault, stationery and ATM, while processing transactions, in order to maintain security and reduce the bank’s exposure to undue risk.
  • Report suspicious transactions to the Branch Operations Manager or Floor Manager as and when required, to ensure further escalation to compliance in a timely manner.
  • Ensure all charges are recovered as per Schedule of Bank Charges (SOBC) from customers to avoid any financial loss.
  • Reporting

  • Maintain all cash related MIS / Cash Transactions Reporting on a timely basis as per defined policies, for facilitating reporting to the regulatory bodies (SBP) and senior management
  • Operational Execution

  • Maintain cash in hand and Vault in accordance with State bank’s clean note policy and assigned cash-in-safe limits, to avoid regulatory penalties / payment of excess premium and to attain satisfactory audit ratings
  • Ensure cash balancing are reconciled with cash on hand GL in all currencies to mitigate cash differences.
  • Ensuring transactions are complete and recorded with proper verification of documents and supporting documents from supervisor / customer.

    Qualifications

    Minimum qualifications :

  • Graduation in any discipline.
  • Minimum experience :

  • Preferred experience of 2-3 years (Fresh Graduates can apply)
  • Job Specific Skills :

  • Effective interpersonal and customer services skills; ability to build and maintain a loyal customer base and ensure continued customer satisfaction
  • Attention to detail and proficient with numbers
  • Excellent observation and time management skills
  • Ability to handle pressure professionally, honestly and integrity to fulfil the role. Primary Location : PK-SD-Karachi Work Locations : 7012-Regional Headquarter Karachi RHQ - Dawood Centre, M.

    T. Khan Road Karachi Function : Global Operations

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