Handling and executing all financial / non-financial transactions strictly in accordance with bank policies and procedure while without compromising on service aspects of a Priority lounge to ensure quality service standards to Priority Customers.
Error free execution of all customer / branch based financial (cash receipt and payments) and all other non-financial transactions as per delegated authority and SOPs, to ensure accurate processing and optimum level of customer satisfaction.
Maintain customer confidence and protect bank operations by keeping information confidential.
Adherence of key soft skills : thank clients, maintain eye contact, invite them back etc.
Meeting TATs (Turn Around Time) for transaction processing
Control and Compliance
Implement all processes as per priority segment’s Standard Operating Procedures and agreed KPIs in order to ensure adherence to the policies and maintain branch performance.
Check and monitor the assigned branch operational reports to mitigate operational risk and help with the branch in attaining satisfactory audit rating
Safeguard the cash vault, stationery and ATM, while processing transactions, in order to maintain security and reduce the bank’s exposure to undue risk.
Report suspicious transactions to the Branch Operations Manager or Floor Manager as and when required, to ensure further escalation to compliance in a timely manner.
Ensure all charges are recovered as per Schedule of Bank Charges (SOBC) from customers to avoid any financial loss.
Maintain all cash related MIS / Cash Transactions Reporting on a timely basis as per defined policies, for facilitating reporting to the regulatory bodies (SBP) and senior management
Maintain cash in hand and Vault in accordance with State bank’s clean note policy and assigned cash-in-safe limits, to avoid regulatory penalties / payment of excess premium and to attain satisfactory audit ratings
Ensure cash balancing are reconciled with cash on hand GL in all currencies to mitigate cash differences.
Ensuring transactions are complete and recorded with proper verification of documents and supporting documents from supervisor / customer.
Minimum qualifications :
Graduation in any discipline.
Minimum experience :
Preferred experience of 2-3 years (Fresh Graduates can apply)
Job Specific Skills :
Effective interpersonal and customer services skills; ability to build and maintain a loyal customer base and ensure continued customer satisfaction
Attention to detail and proficient with numbers
Excellent observation and time management skills
Ability to handle pressure professionally, honestly and integrity to fulfil the role. Primary Location : PK-SD-Karachi Work Locations : 7012-Regional Headquarter Karachi RHQ - Dawood Centre, M.
T. Khan Road Karachi Function : Global Operations