Customer Success Consultant
Turnitin
Islamabad, Pakistan
6d ago

Company Description

Turnitin is a global SaaS company dedicated to ensuring the integrity of education and research and supporting the development of original thinking skills.

As the academic and research landscape evolves, Turnitin stays ahead of trends through advancements in technology and deep partnerships with education leaders, institutions, and practitioners.

Turnitin’s content databases built over 20 years provide an unparalleled repository of 1+ billion student papers, best-in-class scholarly content from top publishers in every major discipline and in dozens of languages, and 70+ billion current and archived web pages.

We promote honesty, consistency, and fairness across all assignment types and subject areas so that educators can help students do their best, original work.

Job Description

We are seeking a passionate education technology professional to engage and support our existing users in Pakistan region as required.

As a member of our dynamic Professional and Educational Services team you will help implement academic integrity and assessment technology solutions at our client institutions - this includes delivery of adoption training, providing technical advice where appropriate and developing regional engagement initiatives for client community.

Along with the rest of the post-sales organisation you be a key part of ensuring the success of customers.

You'll be responsible for managing specific aspects of the customer relationship :

  • Delivery of online and onsite product training to new and existing clients
  • Provide thought leadership and information sessions to customers to encourage use / adoption rates both pre and post sale
  • Act as liaison between customers and technical teams to inform users of product updates and improvements
  • Partner cross-functionally with Sales, UX, Product Management, and Engineering in a highly flexible role
  • Establish materials and documentation to assist customers in understanding Turnitin solutions
  • Support the Sales team community members with any Product related queries that need specialist advice and oversight
  • The goal is a consistent, excellent experience with both the product and Turnitin.

    Qualifications

  • At least 2 years in customer training / support role of an online system / product or training role within an educational institution
  • Ability to collaborate with internal teams for the benefit of the customer
  • Ability to manage multiple projects concurrently
  • Deep organizational and project management skills for long-term, collaborative projects with institutions
  • Excellent written and verbal communication, and compelling presentation skills
  • Knowledge of learning management systems, higher education systems, secondary education curriculum, educational technology, and institutional sales will be highly regarded
  • Experience with third-party integrations strongly preferred
  • Ability to travel up to 20%
  • Personal attributes :

  • Action-oriented mindset
  • Passion for education
  • Passion for excellent customer and user experience
  • Ability to work in a fast-paced environment, manage multiple priorities & projects
  • Ability to work independently and perform under pressure
  • Broad knowledge of online software and relevant technologies
  • Excellent interpersonal skills with an ability to form effective working relationships with both internal and external partners
  • Additional Information

    Please no agency submissions.

    Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment without regard to race, color, ancestry, national origin, age, gender, sexual orientation, gender identity, age, religion, creed, disability, medical condition, genetic information, marital or veteran’s status.

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