UX Designer - Gelato
Lahore, Punjab, PK
4d ago

Gelato has the world’s largest platform for producing personalized items across the planet. We strive to give everyone the opportunity to build a global business and share their creativity in a smarter, faster, and greener way.


Gelato has built the world's largest and most global networks for on-demand production of customised items, e.g. t-shirts, wall art, mugs, books, hoodies, and cards.

We support a new wave of e-commerce entrepreneurs and the global shift towards local and more sustainable production.

We own no assets - we build the software that connects world-class production facilities worldwide. We already have more than 100 production partners in 34 countries.

In 72 hours, we can reach more than 5 billion people and potential consumers in a smarter, faster, and greener way.

In many ways, Gelato is rethinking how digital fabrication of customised products can be done on-demand. Imagine that we add 3D printing capabilities to this global service.

We empower thousands of e-commerce entrepreneurs to grow and scale their businesses. Thanks to the products being produced locally, we reduce waste and carbon emissions.

Together we can increase global GDP by effectively supporting - local on-demand production.

At Gelato, you will :

Own the customer journey and use qualitative and quantitative data to surface areas for improvement. This includes but is not limited to landing pages, customer dashboard, design editor, product catalog discovery, integrations and publishing, subscription management, product previews, checkout experience, loyalty programs and help centre.

Design the experiences of new exciting products. We have launched Phone Cases, Apparel and Drinkware, expanded our Wall Art and ventured into interior design with Wallpaper in the last two years.

We have more engaging products to grow each year, requiring user research and thoughtful design to ensure the best experience.

Work on developing apps that help customers make their e-commerce stores cost-effective and faster to run.

Understand customer needs and design touchpoints that inform them of the offer's valuable, subscription-based services.

Your key responsibilities will include :

Work with your product team to set OKRs that will elevate Gelato

Come up with design solutions that meet the business needs and take data, insights, and technical constraints into account.

Working with the PM and developers to the scope and prioritise design-related tasks

Engaging with our users to understand their unique needs and design products and services that add value and unlock potential.

Proactively look for problems, opportunities and pain points using a variety of people and data sources across the organisation.

Peer reviewing the work of other designers in your team

Work cross-functionally with your team to design and implement frictionless experiences across multiple platforms (web, native) and devices (mobile, desktop)

Articulate the problem to solve with desired outcomes and align with stakeholders on your approach to testing, learning, and iterating on a solution.

Help your team validate or dismiss the assumptions they’ve had to make so far.

Show your team how a lean, iterative design approach helps them experiment quickly.

Be the advocate within the organisation for maintaining consistent customer experiences, design patterns, and standards across products and digital touchpoints.

Support the Head of UX by identifying resource, tooling and skill gaps in your product area

Who you are :

5+ years of experience designing applications on the web, mobile, and desktop, most likely as a User Experience or Interaction Designer in a cross-functional product-driven organisation or design agency

Can share a portfolio with straightforward and friendly designs that demonstrate technical product thinking and an understanding of user-centred design methodologies.

Have a passion for understanding real people’s problems, and an ability to coach the people you work with not to jump to solutions too quickly

Strong communication skills and can speak confidently about the design concepts to stakeholders and explain the reasons behind them.

Are empathetic with your team as well as customers, especially when you’re communicating research findings, explaining the rationale behind a design, or questioning ways of working

Practice self-awareness, know your strengths and always be prepared to learn from others.

Strategic perspective and operational attention to detail

Care about accessibility and designing for everyone

A plus if you have experience in print production or e-commerce platforms

Gelato’s UX Organisation :

The UX Design team at Gelato drives our business forward with energy and pace. We solve problems, wielding data and intuition in equal measure, and finding innovative approaches to many of the complex challenges we encounter as we continue to scale our business.

We encourage thinking entrepreneurially about how to make progress : we operate in an ecosystem of solutions and services, and many problems we face have already been solved in some form by others.

By joining Gelato, you become a valued member of the UX team. We are a bunch of individuals with different backgrounds and hobbies passionate about design.

We are made up of researchers, interaction and visual designers, sharing a common goal to build and grow our UX practice across the organisation.

Our vision is to have all product teams adopt user-centred design principles in each project, where decisions are made with data, thoughtfully considering our end-users.

We meet to learn from each other almost weekly and develop frameworks that promote high-quality design decisions. We have initiatives to improve our research and design process, establish a design system and socialise our research repository.

We value the experience and expertise of our team members. Everyone is encouraged to share ideas and shape the future of our practice.

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