Associate, Client Support (Telecommunications Media and Technology)
S&P Global
Islamabad, Pakistan
1d ago

The Role : Associate, Client Support (TMT)

Grade : (relevant for internal applicants only) 07

The Location : Islamabad, PK

Role Overview :

S&P Global Market Intelligence is seeking an Associate for our Media & Communications product support team. In this role, you will be responsible for handling client support questions over phone, email, and chat while also working with other internal teams to help clients get custom templates, custom research, produce client-facing webinars.

As an Associate, you are the epitome of client support; providing exceptional customer service while showcasing vast knowledge about S&P Global Market Intelligence tools, our data, and the industries we cover.

Professionals from the top financial institutions in the world will be asking you to figure out the things that they cannot figure out on their own.

The Team :

The Media & Communications Client Operations team is the main touchpoint for most of our Media sector focused clients. As an Associate, you serve as the face of the company.

Going above and beyond in our service offering is where this team adds value.

The Impact :

If selected for the Media Associate role, you will leverage your strong relationship building skills and exceptional customer service attitude to answer incoming client questions and respond to requests.

You will also strive to constantly offer guidance and additional perspective to help our clients maximize their use of our product suite.

What’s in it for you :

If you’re a self-starter who’s ready for the challenge of becoming a subject matter expert on the S&P Global Media product offerings, this could be the right opportunity for you.

Over time, the Associate will take on additional responsibilities, including writing data dispatches, fulfilling data requests from our internal News team, producing webcasts on the media industry and working with our internal template team to add value to our excel models.

  • The role offers great exposure to many other internal departments, and opens doors for tremendous career opportunities with S&P Global.
  • What We Are Looking for :

    Basic Qualifications :

    Open to Graduates of any 4-year degree course

    Excellent communication skills, both written and verbal (English)

    Detail-oriented and possesses strong critical thinking skills

    Exhibits great interest in learning

    Basic knowledge of finance, the financial market, and our company.

    Temporarily in a Work from Home Setup

    Willing to work on varying shifts, specifically Night Shift. (Shifts may include weekend and holidays)

    Preferred Qualifications :

    Finance or Economics background would be an advantage

    Adaptable to rapid change

    Provides and accepts constructive feedback

    Willing to lead projects and stretch assignments

    S&P Global Market Intelligence

    At S&P Global Market Intelligence, we know that not all information is important some of it is vital. Accurate, deep and insightful.

    We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk.

    Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.

    S&P Global Market Intelligence is a division of S&P Global (NYSE : SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence.

    For more information, visit www.spglobal.com / marketintelligence.

    S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race / ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law.

    Only electronic job submissions will be considered for employment.

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