Who are we?
Afiniti is the world’s leading applied artificial intelligence and advanced analytics provider. Afiniti Enterprise Behavioral Pairing™ uses artificial intelligence to identify subtle and valuable patterns of human interaction in order to pair individuals on the basis of behavior, leading to more successful interactions and measurable increases in enterprise profitability.
Afiniti operates throughout the world, and has measurably driven billions of dollars in incremental value for our clients.
Working within the regional Analytics team, you will be a key member who enjoys rolling up their sleeves to solve complex business problems through data.
You will be able to build strong relationships with client partner teams including business owners, marketing, IT and other teams as well as internal Afiniti AI, SID and IT teams to develop and deliver analytic work product.
Proactively identify, prioritize and conduct analysis that drives meaningful insight on target objectives.
Liaise with client stakeholders, including senior and executive level client staff, to communicate data requirements and help secure data assets from clients as well as offline data sources
Able to drive successful completion of deliverables and analytic deliverables
Ensures quality and reliability of data obtained from client sources and offline data sources (ensuring that data contains required information for analytics and modeling)
Responsible for performance reporting aspects on concurrent new installations (or expansions) and for existing billing accounts
Respond to requests for performance results (at levels other than provided on production reports or to confirm results on production reports)
Drill down on results (problem solving analysis) and conduct custom analysis
Validate monthly billing
Reconcile data (internally and with the client)
Reconcile data and procedure with internal AI team
Define data joining procedures (collaborate with and audit procedures from AI team) for new installations and expansions.
Document and get client to agree to procedure. (Well written document with flowchart)
Break down and audit join production join procedures
Confirm that call outcomes can be determined from data being offered
Ensure data integrity on review of historical data
Confirm that AI team is able to optimize the performance metric desired by the client and that the data provided by the client is sufficient (completeness and usability)
Define data validation reports to be shared with client
Show client how to look at the data and give them comfort around the procedure and the various checks that are part of validation.
Present results and SQL procedures to client via web session)
Perform other duties as assigned - prepare succinct, clear, and easy to follow documents that summarize findings and insights
The ideal candidate will have
2-4 years of working experience
Experience of working in a client facing role; consulting experience preferred
Possess the ability to manage clients and internal stakeholders in ensuring that data is received and managed in timely and efficient manner
The ability to convey mathematical concepts in meaningful way to business clients and internal team members
The ability to work independently and in a team environment
The ability to work effectively across functions, levels and disciplines
Experience in SQL; R and Python would be beneficial
Knowledge of MS Office Suite - particularly Word, Excel and PowerPoint
Strong knowledge and understanding of statistical concepts
Possess strong problems solving and critical thinking skills
Education & Qualifications
Bachelor's Degree in Economics, Statistics, Computer Science, Mathematics, Finance, Psychology or Engineering
MBA or equivalent is highly desirable