Argos Software, a division of Constellation Software Inc., has focused on developing specialized business software for the agri-business, supply chain and logistics industries.
Headquartered in Fresno, California, Argos Software has a highly motivated team of programmers and support specialists, with a sense of ownership, centered around a culture that fosters learning and creating value for Argos and our customers.
This role is to be filled at our parent company's resource center; Contour Software Lahore Office.
We are looking to hire an Enterprise Software Support / Customer Support professionals, with advanced Accounting Skills , exceptional analytical, verbal and written communication skills, to fulfill support duties for CRM & Finance modules of our system.
The selected candidate shall work out of the Contour Software Karachi office, working as part of the resource-center team, as an extension of the onshore IT team.
Act as the first line of communication with clients, thus focusing intently on customer satisfaction and relationship management
Resolve user knowledge-caused issues and other configuration, troubleshooting and software installation issues.
Answering complex questions on function and usage of products
Investigating, managing, tracking and closing client support issues, specifically related to the database and functions of the application(s)
Meets all defined service levels for unresolved problems, re-assigns ticket to the appropriate internal / external team
Applies technical aptitude (operating systems, PCs, printers), remote
Advises the Team Leader - Customer Care, of sensitive Client Situations
Attends and participates in Team meetings
Makes recommendations to address problems, improve service and provide improved support
Develops frequently asked questions (FAQ) documentation
3 to 7 years of enterprise software support experience (preferably with international customers)
Industry experience residential / commercial construction, property management, real estate management concepts / methodologies and general accounting practices
Proficient in MS Windows applications
Excellent communication skills with clients at all levels from senior executives to accounting clerks and third-party implementers
An aptitude for caring for Customers and must have the analytical ability to resolve customer issues
Comfortable managing conflicting demands
Excellent interpersonal skills (verbal and written)
Positive team attitude and ability to adapt to a fast pace environment
Superior analytical skills and works well under pressure
Nice to have :
Experience with SQL
Experience with any ERP application in a Customer Support / Client Care role
Experience with other ERP systems would be a plus
Work Timings : 8 AM to 5 PM Eastern Standard Time (5 PM to 2 : 00am Pakistan Standard Time)
Exciting Benefits we offer :
Medical Coverage Self & Dependents
Parents Medical Coverage
Employee Performance-based bonuses
Home Internet Subsidy
Profit Sharing Plan Tenured Employees Only
Child Care Facility
Company Provided Lunch / Dinner
Professional Development Budget
Recreational area for in-house games
Sporadic On-shore training opportunities
Friendly work environment