Help Desk Scheduler
Snaphunt
Islamabad, Pakistan
8h ago

The Offer

  • Fantastic work culture
  • Work in a company with a solid track record of performance
  • Work alongside & learn from best in class talent
  • The Job

    Key responsibilities areas :

  • Ensure Guard rotas are loaded weekly and make appropriate decisions regarding shifts.
  • Carry out daily activities of the control room as governed and directed by the Helpdesk Manager.
  • Maintain and update continuously Duty Filters, Sub Contract reports filing, emergency cover, and any other reasonable task as directed by the Helpdesk Manager.
  • Maintain liaison calls between clients, Customer Relationship Managers, and all employees in a conscientious and courteous manner.
  • Report all necessary incidents and occurrences to the Helpdesk Manager and Customer Relationship Manager in a timely manner so that appropriate management action can be taken.
  • Generate daily reports and distribute them as directed by the Helpdesk Manager.
  • Produce appropriate customer service reports as appropriate and in a timely manner.
  • Provide front desk out of hour’s service as appropriate.
  • Assist the Helpdesk Manager in the completion of approved project work as directed.
  • Maintain regular and consistent professional attendance, punctuality, personal appearance, and adherence to relevant Health and Safety procedures.
  • Pursue personal development of skills and knowledge necessary for the effective performance of the role.
  • Any other duties within the business reasonably and appropriately delegated by the Helpdesk Manager.
  • Complete adequate handover to line management prior to you taking the approved holiday.
  • Key Competencies :

  • Administrative experience within a business environment
  • Very strong attention to detail
  • Proven interpersonal and communication skills, both oral and written at all levels
  • A high degree of computer literacy
  • Highly motivated and determined
  • Demonstrate the ability to understand business processes and their purpose
  • The Employer

    We are hiring for a company which is providing accounts management services and contact centre services

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