Infrastructure ASA
Contour Software
Lahore, Punjab, PK
4d ago

The Division

Trapeze North America, a division of Constellation Software Inc., provides enterprise solutions that consider the full 360 degrees of transport.

The company has grown its solution portfolio and global presence to become one of the world's leading companies of software solutions and intelligent transport systems.

Trapeze Group provides its solutions to public and private transport organizations and authorities across Europe, North America, and the Asia Pacific.

The Position

The Infrastructure ASA serves as a technical expert on our customers environments. ASA's are responsible for traditional support, upgrades, and other areas relevant to maintaining customers.

Recognized as the subject matter experts for infrastructure, the Infrastructure ASA is responsible for cross-training other members of Customer Care team to expand their domain of expertise.

Responsibilities

Actively supports customers as well as Trapeze staff in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident.

Prioritize and close client issues or escalate when required in a timely manner.

Identifies and provides input on unique or recurring customer issues

Documentation of issues and resolutions

Writing product knowledge base articles, service bulletins, white papers, procedures

Lead data gathering information to capture CMDB information from our customer

Coordinates assessments of customers environment to populate the CMDB

Assists in upgrades and Cloud migrations from on prem environments to AZURE

Available for remote support after hours

Lead data gathering information to capture CMDB information from our customer

Key Skills

Bachelor's Degree in Information Systems, Computer Engineering or equivalent technical Degree; or equivalent combination of education and experience.

Server infrastructure management in Microsoft environment

Operating system resource allocation and utilization and tuning

Operating system permissions and security

User access including LDAP and Active Directory.

Application resource utilization

Troubleshoot application performance issues

Network permissions, security, and communication

Citrix and RDP configuration

PowerShell Scripting

Work Shift : 6 : 00pm to 3 : 00am (Pakistan Standard Time)

Exciting Benefits we offer :

Market-leading Salary

Medical Coverage Self & Dependents

Parents Medical Coverage

Provident Fund

Employee Performance-based bonuses

Home Internet Subsidy

Conveyance Allowance

Profit Sharing Plan Tenured Employees Only

Child Care Facility

Company Provided Lunch / Dinner

Professional Development Budget

Recreational area for in-house games

Sporadic On-shore training opportunities

Friendly work environment

Leave Encashment

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