Supply Lead Experience
Careem is the leading technology platform for the greater Middle East. A pioneer of the region’s ride-hailing economy, Careem is expanding services across its platform to include payments, delivery and mass transportation.
Careem’s mission is to simplify and improve the lives of people and build a lasting institution that inspires. Established in July 2012, Careem operates in more than 120 cities across 15 countries and has created more than one million job opportunities in the region.
About Careem NOW
Careem NOW is the digital platform for delivery of goods and services throughout the region. Launching in 2018, it marks Careem’s expansion into the delivery market as the company moves beyond ride-hailing and into mass deliveries, mass transportation and payments.
Accordingly, we are now looking for exceptional people to help bring Careem NOW to the region and live the values of Careem as part of our mission to simplify and improve lives and build an awesome organisation that inspires, standing as a world-class institution from the region, for the region.
About the role :
Help design KPIs for supply quality & experience, develop dashboards to monitor these KPIs and lead initiatives to improve them.
Troubleshooting problems in supply quality, analyses & reporting of the issues, solving & assisting in the implementation of solutions.
Monitoring the marketplace health, designing & implementing solutions to improve it.
Coordinating with contact centers to ensure that the supply is getting the best possible support experience.
Work with the acquisition team to ensure that the new supply being on-boarded meets the required quality standards.
Be the focal point for identifying and forwarding product requirements to the relevant tech teams & for rolling out new product features to the captain base.
Lead cross functional projects to address specific projects either highlighted by yourself or raised by others.
Ability to draw insights from analysis and lead projects based on these insights.
Having strong analytical skills and a passion to work with large sets of data.
Ability to manage multiple tasks and work against tight deadlines.
Process oriented with a good attention to detail.
High proficiency in MS Excel and familiar with SQL based data technologies. Ability to write SQL queries and / or programming experience in R or Python is a big plus