Software Support Engineer
3d ago

Who We Are :

KeepTruckin is on a mission to modernize the trucking industry. With the leading fleet management platform, we are bringing trucks online and fundamentally changing the way freight is moved on our roads.

We see our hard work rewarded in tangible ways every day and we believe that intelligence is most powerful when paired with humility.

We’re motivated by the opportunity to impact and improve every facet of a trillion-dollar industry that touches everyone’s lives.

KeepTruckin is proud to be a Forbes Cloud 100 company, a 2020 Career-Launching Company by Wealthfront and named a Forbes Best Startup Employer 2020.

About the Role :

The Software Support Engineer are the highest tier of customer support for all issues relating to our drivers' mobile app and fleet admins' web dashboard.

In this way, they retain revenue and solidify our position as a leader in the ELD Compliance space. In addition to investigating customer issues with one another and engineers of various teams, they vocalize customer software suggestions and concerns to the rest of the company.

Software Support Engineers thrive when they are empathetic, collaborative, humble, and demonstrative of a steady desire to keep learning and improving.

What You'll Do :

  • Investigate customer-reported software issues
  • Communicate investigation findings to various internal clients
  • Summarize findings to be indirectly communicated back to the customer
  • Create documentation regarding processes and issues
  • Assist internal clients with software engineering experience; examples include SQL query writing and internal tool creation
  • What We're Looking For :

  • Bachelor's Degree in Computer Sciences / Software Engineering
  • 2+ years of experience in level 2+ technical support (software)
  • Understanding of MVC web apps
  • Competency in querying databases, such as PostgreSQL and Redshift
  • Excellent written and oral communication skills in English
  • Flexibility in working hours (primarily night shifts)
  • Creating a diverse and inclusive workplace is one of KeepTruckin's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

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