About Contour :
Contour Software , a 1000+ employee organization with offices in Karachi, Lahore, and Islamabad, has grown from a 13-employee business unit in 10 years.
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become the largest Canadian software company, with employees and customers in 110+ countries.
With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 80 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for software industry professionals to build fulfilling, long-term careers.
What started as a development Centre, has progressed into an offshore employee Centre serving R&D, IT, G&A, S&M, CS, PS, and Finance departments at the divisional as well as Operating group level.
With mature yet growing service lines, as well as some post-pilot stage services, and the global growth of Constellation as the wind in our sails, we are only just getting started!
We are looking to hire an IT Helpdesk Representative, for our Karachi Office. The candidate will be assisting the existing IT / Network Operations team to ensure the computer network performance meets company and user satisfaction.
Serving as the first point of contact for end-user support of computer systems / network on a routine basis via IT Helpdesk
Assists the Network team in designing and configuring the company's local, wired and wireless, and voice systems
Manages the daily activities of local network systems and perform diagnostics
Responsible for installation, administration, and testing of operating systems, software, switches, cabling, and other related network components / equipment under the guidance of the Team Lead in accordance with published standards
Assists the Network team in developing, monitoring, and implementing network security procedures for safeguarding all networking systems
Maintains records of work completed and in progress; and updates network documentation to record installations, upgrades, configurations, etc
Manages network management programs and assists the Team Lead in preparing network status reports
You must be able to prioritize remediation of issues in an environment with critical uptime requirements
Job Qualification & Specifications
Bachelor's degree in Computer Science / IT or equivalent.
The below certifications / training are highly desirable in addition to the above requirements :
CCNA certification in either Routing & Switching or security.
Microsoft Certified Professional in Server Infrastructure.
Must have knowledge of the following :
Networking protocols, and standards
Active Directory, DNS, DHCP, WSUS, WDS
Windows Operating Systems
VPN and VPN tunnels
Good oral and written communication skills.
Keen interest in Computer hardware, operating system, and networks.
Must have excellent troubleshooting skills.
Nice to Have
Knowledge and experience with Linux servers
Knowledge and experience with Firewalls.
Knowledge and experience with Network Monitoring Tools.
Varied shift schedules may include day or evening hours.
Exciting Benefits we offer :
Medical Coverage Self & Dependents
Parents Medical Coverage
Employee Performance-based bonuses
Home Internet Subsidy
Profit Sharing Plan Tenured Employees Only
Child Care Facility
Company Provided Lunch / Dinner
Professional Development Budget
Recreational area for in-house games
Sporadic On-shore training opportunities
Friendly work environment