Billing Operations Specialist
5d ago

Who We Are :

KeepTruckin is on a mission to modernize the trucking industry. With the leading fleet management platform, we are bringing trucks online and fundamentally changing the way freight is moved on our roads.

We see our hard work rewarded in tangible ways every day and we believe that intelligence is most powerful when paired with humility.

We’re motivated by the opportunity to impact and improve every facet of a trillion-dollar industry that touches everyone’s lives.

KeepTruckin is proud to be a Forbes Cloud 100 company, a 2020 Career-Launching Company by Wealthfront and named a Forbes Best Startup Employer 2020.

About the Role :

As a Billing Specialist, you will serve as the main point of contact for all billing related issues and questions. You will help assist our sales team in an operational capacity to close a sale and generate quotes.

This will require an intimate understanding how the quote to cash process works and be able to troubleshoot issues as they come up.

What You'll Do :

  • Help Sales and Fulfillment teams through quote to cash process.
  • Use Salesforce and Zuora to solve billing and payment issues.
  • Interface with the Sales, Account Management and Fulfillment team to ensure proper follow up is being taken to ensure rapid issue resolution.
  • Evaluate our existing tools and work with engineering to develop tools to enable this function to scale.
  • Proactively and re-actively provide support to customers struggling with billing related inquiries and failures.
  • What We're Looking For :

  • 1-2 years experience (subscription billing and quote to cash process is a plus)
  • Accounting or Finance background is a plus
  • Strong analytical skills
  • Excellent verbal and written communications skills
  • Experience working in customer facing roles
  • A natural instinct to empathize with the user
  • Creating a diverse and inclusive workplace is one of KeepTruckin's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

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