Who are we?
Afiniti is the world’s leading applied artificial intelligence and advanced analytics provider. Afiniti Enterprise Behavioral Pairing™ uses artificial intelligence to identify subtle and valuable patterns of human interaction in order to pair individuals on the basis of behavior, leading to more successful interactions and measurable increases in enterprise profitability.
Afiniti operates throughout the world, and has measurably driven billions of dollars in incremental value for our clients.
The Exchange team is responsible for the Monitoring of Email, messaging & calendar services, Authentication, DNS, DHCP, SSO, MFA, PKI Certificate Issuer, Production SMTP relay, Email Hygiene (SPAM solution).
Manage Server and Desktop based operating systems and applications including Microsoft Windows Server (2008 / R2,2012 / R2,2016);
Windows Desktop Servers (XP 7 & 8, 10).
Monitor Self-service Portal, SSO and MFA for business apps.
Ensure that the Service Level Agreements (SLA) are followed all the times.
Diagnose the cause of problems of incidents escalated from other teams and provide best suitable solutions.
Active Monitoring and Operations of the server environment for performance and optimization of services.
Provide Server and application support to customers / Internal teams remotely and over the phone.
Providing support to Information Security and Audit teams in maintaining and improving system security and server hardening.
The ideal candidate will have
5-8 years of experience of working with IT preferably in a Software House environment with at least
Excellent verbal, writing and presentation skills.
Strong analytical, excellent troubleshooting and problem-solving skills.
Attention to detail, ability to multi-task and work as a team player.
Excellent interpersonal skills when dealing with clients.
Must be familiar with IP Scheming, Layer 2 / 3 switching & VLAN configuration.
Must have working knowledge of Spam Filtering, Load-balancers, SSO / Self-Service Portal.
Education & Qualifications
Bachelor of Engineering (or higher) in Computer Science or related disciplines
Salary & Package
As well as a competitive base salary dependent on the number of years of experience, we also offer Corporate benefits.