Senior Salesforce Developer
Contour Software
Karachi, Sindh, PK
6d ago

The Division :

Market Leader has over 20 years of experience partnering with real estate agents, helping them to leverage our software to meet more home buyers and sellers in their local markets.

Market Leader is on a mission to enable real estate agents to focus on what they do best building relationships and to let technology take care of the rest.

From lead generation to an intelligent CRM and state-of-the-art websites and excellent customer care, real estate agents and their clients experience rely on Market Leader to make home selling and buying a personal and professional experience.

Our Team :

The business systems team will consist of a Business Systems Program Manager (which this position will report to), a Senior Salesforce Developer (this position), as well as a Netsuite Administrator.

The team is looking for an individual who is excited to bring their Salesforce administration and development skills to help scale and create efficiencies within the sales and service organizations.

As part of this small and agile team, you will play a critical role in evolving our business platforms to better serve our internal customers.

The team owns the overall internal business systems ecosystem, comprising of Salesforce, Great Plains, Netsuite, phone system, and other internal tools.

We value Transparency, Integrity, User Focus, Nerdy Passion, Collaboration, and Curious Creativity.

The Role :

We are looking for a Senior Salesforce Developer who can own the design, implementation, and support for customizations and integrations to support our business.

This starts with a deep understanding of the Salesforce eco-system, including Service Cloud, Sales Cloud, Pardot, and related products & services.

You will be partnering with program manager to define the path forward and working closely with our engineering teams and business leaders operations.

What will make you successful in this role is your business sense and ability to draw on your technical knowledge to create solutions.

This is a role that instinctively knows what processes and tools to use in any given situation that will help enable the team to get work done in an efficient, effective, and collaborative way.

This is a technical hands on role where you will design & implement solutions and tools that make teams and individuals more effective.

About You

You like puzzles and love data. Going from an internal business customer need to a new technology to our platform is not always a straight path.

You are energized by the idea of solving this puzzle and figuring out the best way to solve a problem by building on what our platform has to offer today.

You can design creative solutions while considering technical and business needs, requirements and trade-offs but stay firmly rooted in decisions based on data.

You prefer to chart a course rather than be micromanaged. You will be an expert in Salesforce and related technologies. We trust our experts, and expect you to help determine the best course of action.

You will be able to calmly and objectively deal with challenges. You are a self-starter that is as comfortable working with your team as you are working solo in times of deep thought.

  • You're invigorated by your team. We want to create a team where members are free to take interpersonal risks, challenge each other'
  • s assumptions, and help each other succeed. It's not just about having "mandatory fun at happy hours, it's about wanting the best for each other.

    Things You Might Do :

    With one of our team's Core Values being integrity we have structured our responsibilities around honoring the commitments we have made : essentially, what we owe to others.

  • For business teams :
  • Design and implement features that reduce churn, increase revenue, drive efficiency, and reduce cost
  • Provide support and hotfixes to delivered functionality
  • Maintain sales database including import of leads, contacts, and other data as requested by the business
  • Build custom reports and dashboards to give the business transparency into the sales and support processes
  • Ensure optimal performance
  • Manage users, roles, profiles, sharing rules, workflows and groups in such a way as to maintain the right level of security
  • Document processes, work flows, and data designs
  • Evaluate and install new Salesforce releases, as well as providing training and support
  • For engineering and design :
  • Work with engineering teams on integrations with internal applications
  • Escalate and communicate as needed when integration issues occur
  • On day one we'll expect you to...

  • Get to know the team
  • Be able to communicate effectively with a variety of stakeholders
  • Learn our internal systems, tools, and processes
  • Ask lots of questions!
  • At 3 months we'll expect you to...

  • Have a complete understanding of the business usage of Salesforce, underlying architecture, and integration points and data schema
  • Be able to support, patch, revise existing functionality within Apex, triggers, VisualForce, reports, etc.
  • Assist in definition of technical requirements for new features
  • Participate in ticket triage and roadmap planning
  • At 12 months we'll expect you to..

  • Chart your own course in terms of how functionality should be implemented within Salesforce and how best to integrate Salesforce with external applications.
  • Added bonuses if you have...

  • Interesting hobbies
  • A love of Star Trek or Star Wars is recommended but not required!
  • The chosen individual will work out of the Contour Software Karachi resource center office, as an extension of the division-based R&D department.

    Required Qualifications & Skills :

  • 5+ years in a Salesforce administration role (Salesforce Certified Advanced Administrator preferred)
  • 3+ years in a Salesforce development role (Salesforce Certified Platform Developer preferred)
  • 3+ years experience writing and delivering solutions involving Apex, VisualForce, Workflows, Flows Process Builder.
  • Experience working with Data Loader or similar.
  • 2+ years' experience working with SOQL, SOSL, SQL
  • JIRA or other process-management tools
  • 2+ years' experience integrating Salesforce with external applications
  • Ability to integrate with external API endpoints (SOAP, REST, SAML, JSON, XML etc)
  • Experience with Email-to-Case, Chat, Einstein Bots, Call Center, Omni-Channel preferred
  • Demonstrated leadership qualities
  • BS in Computer Science or other related field preferred.
  • Exciting Benefits we offer :

  • Market-leading Salary
  • Medical Coverage Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan Tenured Employees Only
  • Life Benefit
  • Child Care Facility
  • Company Provided Lunch / Dinner
  • Professional Development Budget
  • Recreational area for in-house games
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment
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