About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.
This in turn helps us to provide better support to our broad client base. The Role Responsibilities
Retail Banking, (geography)
KYC / CDD Account Opening and Periodic / Trigger Review
People and Talent
Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
Execution responsibility for identifying, assessing, monitoring, controlling and mitigating financial crime risk, sanctions risk and reputational risks to the Group.
Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead to achieve the outcomes set out in the Bank’s Conduct Principles :
Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.
Retail Relationship / Branch Managers
Retail Compliance teams (including Specialised Activities Team)
Embed Here for good and Group’s brand and values in Pakistan / CPBB / CDD Ops,
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
Support with Frontline Retail Relationship Managers to gather information regarding ETB Accounts and produce high quality CDDs.
Ensure proper Risk rating has been assigned to customers and all necessary approvals are in place.
Gather missing documents via client call or take help from Frontline staff if there are any discrepancies regarding CDD.
Liaise actively with ASU team, Relationship Managers and members of the Operational Risk and Compliance functions.
Maintain CDD at the highest level of quality to protect the Bank from regulatory risk which could result into financial and reputational damage.
Keep up to date with CDD and account opening and periodic review guidelines, regulations and processes. Constantly review the process, system and underlying policies.
To effectively interact, communicate & engage with all stakeholders i.e. CDD Adviser, CMLCO, Branch, ASU, Group FCR, AML, BORMs etc to achieve the objectives of the unit.
Ensure changes in processes are suggested after due discussions with all stakeholders or changes advised through email time to time
Tracking & closure of all pending items with respective RM / BM / CMLCO / CDD Advisor where reqire etc
Proactively identifies and report inherent risks associated with CDD Ops Unit and explores ways of minimizing risk.
Ensures that all stakeholders are updated on the sources of errors and problems (if any), and any outstanding issues which remain outstanding despite efforts so that appropriate action can be taken.
Ensure that all service standards are maintained by the staff keeping the bank’s integrity in mind.
Compliance of relevant laws and regulations (including changing AML regulations), policies, procedures and risk control requirements through application of consistent group practices.
Design and suggest action plans, if any, for early closure of service issues & continuous process improvements in order to enhance both processing efficiency and operational controls within CDD Ops
Any other responsibility assigned by Manager CDD Operations