We are looking for a capable IT support specialist to provide technical assistance to our staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data.

You will also be required to advise on IT equipment upgrades.

IT Support Specialist Responsibilities :

Providing IT assistance to staff.

Resolving logged errors in a timely manner.

Monitoring hardware, software, and system performance metrics.

Updating computer software. as well as upgrading hardware and systems.

Maintaining databases and ensuring system security.

Documenting processes and performing diagnostic tests.

Keeping track of technological advancements and trends in IT support.

Installing and configuring computer hardware, software, systems, networks, printers, and scanners

Monitoring and maintaining computer systems and networks

Responding in a timely manner to service issues and requests

Providing technical support across the company

Setting up accounts for new users

Repairing and replacing equipment as necessary

Testing new technology

Possiblytraining junior staff

Configuring and installing various network devices and services

Microsoft Office

IT Support Specialist Requirements :

1 years of experience as an IT support specialist.

Exceptional ability to provide technical support and resolve queries.

In-depth knowledge of computer hardware, software, and networks.

Ability to determine IT needs and train end-users.

Proficiency in IT helpdesk software, such as Fresh service and SysAid.

Experience in documenting processes and monitoring performance metrics.

Advanced knowledge of database maintenance and system security.

Ability to keep up with technical innovation and trends in IT support.

Exceptional interpersonal and communication skills.

Education :

Bachelor's (Preferred)

Experience :

IT Support : 1 years (Preferred)

Job Type : Full-time

Salary : Rs40,000.00 - Rs60,000.00 per month

Ability to commute / relocate :

Islamabad : Reliably commute or planning to relocate before starting work (Required)