Customer Service & Logistics (CS&L) Lead, Pakistan
Mondelēz International
7d ago

Position Purpose

Leads all activities on a country level that influences the ability to service our customers in an efficient and cost effective manner.

This includes activities related to demand planning, replenishment and deployment of finished goods, delivery of goods to customers and working closely with our customers to optimize the end to end supply chain.

Primary Accountabilities / Responsibilities

  • Drive integration ofthe supply chain by aligning product sourcing, logistics operations, customerservice, using defined methods and applications.
  • Drive smoothco-operation with Marketing, Finance, Sales and Manufacturing in order todeliver the business goals and high level of customer service.
  • Develop,recommend and implement local strategies and plans for supply chain developmentto meet current and future business and customers’ needs, as well as the costand productivity targets.
  • Ensure operation controls and compliance.

  • Establishcommunication channels across the business unit and various functions in orderto ensure proper information flow and on time projects execution.
  • Define and managefinished goods inventory levels to ensure high goods availability and low wasteof finish goods as well as raw and pack materials
  • Jointly own the localIBP process with the country GM to ensure accuracy of demand and distribution planning.
  • Manage anddevelop CS&L team to ensure its competencies are aligned with theOrganisation needs.
  • Qualifications

    Knowledge, Skills & Experience

    Knowledge including : education, qualifications andtraining

  • University Degree
  • Knowledge in Supply Chain strategies and executions,knowledge in Sales Strategies development as well as operation
  • Good understanding of finance flow development andinformation systems configurations.
  • Knowledge of SAP OTC and APO
  • Skills

  • Strategicagility
  • Outstandingpeople management skills; ability to lead, guide and motivate and develop ateam
  • Cross-functionalexperience, especially in Sales and Finance, would be an asset.
  • Experience

  • 10-12 years of experience in SupplyChain, Logistics and / or Customer Service management experience, ideally with anFMCG company.
  • People / conflict management experience
  • Apply
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