Senior Associate- Product Usability and Experience
foodpanda
Karachi
20h ago

Department : Customer Operations

Reports to : Assistant Manager, Customer Experience

Do you love food and convenience put together? Then you just might love foodpanda.

foodpanda is the leading, on-demand food delivery company in the region, bringing thousands of your best-loved restaurants online into your home or office - fast!

However, this does not happen without some really awesome and remarkable people making it materialize! If you are one of those who would like to work in a fast-paced, truly global, and vibrant culture, feel free to apply as we are currently looking for a Senior Associate - Product Usability and Experience to be based in our head office in Karachi.

The Senior Associate - Product Usability and Experience will be responsible for product quality assurance, feature testing and UX related issues.

The incumbent must have hands-on experience and expertise in manual testing applications. A strong bias towards data balanced with high emotional intelligence is crucial to succeed in this role.

Responsibilities

  • Gather and evaluate user requirements and feature requests in collaboration with local & global stakeholders including product managers, technology specialists and various product stream squads etc
  • Identify and troubleshoot UX problems (e.g. responsiveness, inclusive design etc)
  • Illustrate design ideas using wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes
  • Develop UI mockups and prototypes that clearly illustrate app / web functions / features that require customer testing as well as test UI elements such as CTAs, banners, page layouts, page designs etc
  • Customer journey mapping to identify journey pain points and app / web health check
  • Demonstrate attention to detail to understand the hidden customer sentiments while drawing correlation between different data points to keep the bigger picture in context
  • Have a knack for understanding how people interact with technology, and excel at designing more accessible products in the digital space
  • Requirements

  • Bachelor's Degree in computer science / computer engineering with a bias towards Human Centered Design principles
  • 1-2 years of customer-facing enterprise applications as a Software Quality Assurance Analyst role
  • Must have basic knowledge of UI / UX of digital products & services
  • Hands-on experience with testing web and mobile (native Android & iOS) based applications.
  • Knowledge of web-based technologies like HTML, CSS, XML, JavaScript, .NET Framework, etc.
  • Hands-on experience with manual testing, by applying various testing techniques on web and mobile.
  • Hand on experience with managing and maintaining test documentation, test cases, test matrices, etc.
  • Hands-on familiarity with SQL query language and relational databases
  • Hands on experience of tools such as InVision, Visio, Sketch, Proto.io, Figma, Photoshop, Adobe Illustrate etc will be an added advantage
  • Work well in a start-up environment and pressure situations
  • Proficient in oral & written English, having the ability to communicate in a concise manner
  • Keenness towards taking on additional assignments while efficiently applying time management skills for prioritization
  • Basic understanding of e-commerce business processes
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