NCR Corporation (NYSE : NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries.
NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
Location : Atlanta, GA OR Virtual anywhere in the US
TheNCRRetail TransformationTeamiscomprised of industry strategic thought leaders that help retailers solve business problems by envisioning, differentiating, and optimizing customer and operational experiences.
The StrategicBusinessConsultant is an expert in customer experience design, design thinking, and digital transformation who will initiate and lead business engagements.
Position Summary & Key Areas of Responsibility
Lead engagement activities in partnership with a team of business consultants and technical architects.
Own the on-time and on-budget delivery of consulting engagements ensuring quality deliverables and helping to establish deeper, trusted advisor relationships with clients.
Partner with sales and product experts to guide and develop new consulting opportunities.
Create thought leadership in coordination with corporate communication and product marketing teams, reflecting deep knowledge and expertise in the retail transformation landscape.
Establish cross-functional relationships both within NCR and with clients to be viewed as a go-to on the topic of retail trends, transformation, customer experience, and business operations efficiency.
Coach members of the retail transformation team and help promote the development of tier 1 consulting talent across the NCR organization.
Deep functional knowledge of business strategy and innovation including customer experience design, system design, process optimization, technology solutions to business problems, organizational design, and change management.
Understanding and experience in design thinking and human-centric design practices including facilitating workshops, developing and executing sprints, and agile solutions design.
Experience leading multiple, concurrent engagements and managing associated risks and client expectations. Mapping end-to-end journeys inclusive of physical and digital touchpoints both for the customer and for the employee.
Knowledge and experience managing data-intensive analysis including segmentation, process benchmarking, human factors engineering, and the creation and measurement of ROI and KPIs.
Experience managing clients, engagements, teams, and peer relationships with a high level ofEmotional Quotient(EQ)including the ability to empathize, understand power structures, and exert both direct and indirect influence.
ABachelor'sDegree ina Technical Discipline or equivalent work experience. Bachelor’s Degree inbusiness, marketing, communications, computer science, engineering, or a field related to modern business skill setsis preferred.
Approximately 8-10 years or more of related work experience with a consulting firm, digital agency, or large global brand in a digital or business transformation role.
Experience working with multiple retail customers in driving innovation
At least three years of experience preparing written or verbal materials, leading a team, and providing formal feedback.
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills.
Experience working with cross-functional and cross geography teams.
Experience working with senior-level client stakeholders, handling difficult conversations, and resolving issues.
Coordinating multi-faceted activities and deadlines, anticipating challenges, difficulties, and pressure points.
Possess strong knowledge & experience in at least 2 of the following areas / capabilities :
Offers of employment are conditional upon passage of screening criteria applicable to the job.
Full time employee benefits include :
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.
NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.
We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.