Lahore Site Leader
6d ago

About the Job :

Chance to come to work knowing you will make an immediate impact working for an employee-focused and fast-growing freight management company.

You will have the opportunity to join a service-oriented carrier procurement department that will provide an industry-leading experience for our customers.

What you'll do :

The Lahore Site Leader is responsible for leading and growing the team that will be responsible for covering and tracking all loads within One Point.

This role is responsible for all operations objectives as well as people development necessary to scale the business quickly in Lahore.

This includes such items as coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Lahore office.

Responsibilities :

  • Driving the creation and / or execution of staffing plans, schedules, quality control, process improvements and recruiting as needed
  • Managing workflow / capacity, escalations and effectively delegating across the leadership team.
  • Measures performance, provides feedback, and holds Managers accountable for their performance and the performance of their teams
  • Takes proactive steps to ensure lessons learned and best practices are shared across all teams and shifts
  • Work closely with US based leadership team to set and clarify standard operating procedures, expectations and roles and responsibilities for managers and representatives
  • Complete site audits as needed related to overall site training, standard procedure adherence and employee morale
  • Qualifications :

  • Bachelor's degree or equivalent
  • Minimum 5 years of Call Center / Contact Center / Site Leader management experience
  • Experience with the full staffing life-cycle, including interviewing, hiring, performance management, promotions and terminations
  • Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays
  • Strong communication ability in both written and verbal formats
  • As an equal opportunity employer, we are committed to diversity in the workforce. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally recognized basis, including, but not limited to;
  • race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.

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