Product Specialist

Nakisa

Lahore, Pakistan

6d ago

Position at Nakisa

Nakisa is a global leader in enterprise business solutions for Organization Design and Accounting and Compliance. Nakisa delivers innovative, forward-thinking, and robust human resource and financial management solutions that advance business strategies.

Nakisa has built top of the line software solutions which are being used by the Fortune 1000 of today.

We believe the key to our success is our unity in thought and action. As we are continuously improving, we work hard to ensure Nakisa values (Fairness, Integrity, Service, and Humility) drive our behaviors at all levels.

Our solutions have excelled in the market and we are committed to excel in its delivery and implementation aiming for our customers to have the best possible experience in their journey with Nakisa.

We are seeking an enthusiastic Product Specialist to join our Product team to assist with the support and development of the Nakisa Lease Management solution.

You will reinforce the team and the whole organization with your software and accounting knowledge by assisting with Team Enablement, Product Support, and New Product Development.

The key factors which a successful candidate must possess are;

You like Software

You are the Bridge that brings together Product, Support. Dev, and QA.

You have a solid Accounting academic background

You know the products in out

Responsibilities

Prioritize bugs & support feedback for product teams

Coordinate internal activities & training ahead of a feature release

Provide support insights into functionality usage & requirements during a product's exploration & build phases

Prepare technical notes to be used for knowledge bases and client training.

Assist support and R&D team by reviewing product reported issues.

Collaborate and drive engineering using Jira in an agile development environment.

Help Identifying opportunities to enhance the overall customer experience.

Provide issue assessment and guideline to R&D for improvement.

Analyze and solve customer escalations during direct sessions with customers.

Update Jira tickets and dashboards accordingly

Qualifications

Bachelor’s Degree in Accounting

2+years of experience in Financial / Accounting software, product / Business Analyst, product development, or other software related positions.

Experience in products for the B2B market.

Ability to perform under a tight deadline.

Excellent interpersonal and presentation skills

Excellent communication skills (written & verbal) in English

Proven project management and organizational skills

Ability to perform effectively in a fast-paced, and rapidly changing environment

Strong problem-solving skills, think out of the box

Customer-focused mindset, putting customer experience in every decision

Ability to influence effectively with Data supported arguments

Knowledge of JIRA, Agile culture, SDLC principles, SaaS

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