Customer Service Representative - Inbound - Urdu/English
Septem Systems
Lahore, Punjab, Pakistan
5d ago

Job Description

We are hiring a Customer Services Representative (CSRs) to manage customer orders, queries and complaints. To do well in this role you need to have superior customer service skills, excellent communication & problem solving skills.

Qualifications

  • Minimum Education : Graduation or Equivalent
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Strong technical understanding of CRMs
  • You will be required to receive an incoming call from customers and place their orders in the system and collaborate with clients & customers to ensure smooth delivery of the order
  • Etiquettes of Customer handling, basic computer skills, Customer Service oriented, clear and concise communication skills (Fluent English will be preferred)
  • Focus on quality and attention to detail.
  • Manage large amounts of incoming calls.
  • Shifts : Evening & Night
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