Customer Service Representative - Remote
Rapidus Inc
Faisalabad, Islamabad, Karachi, Lahore, Peshawar, Rawalpindi, Faisalabad, Pakistan
4d ago
source : Mustakbil

Job Description

A fast-growing company is looking for a young career professional for a Customer Support role. This is a remote role that requires 8 am - 6 pm Pacific (Los Angeles, GMT-7) timezone and good English knowledge.

Training will be provided at the company’s expense.

Summary :

It requires communicating in English, writing, and speaking. You need to speak excellent English. No exceptions.

This is a fully remote role

Customer support experience is preferred

You will be either provided a phone line to make calls

You will be using a time tracker for your time spent on the job

Work hours are between 08 : 00 to 18 : 00 Pacific timezone, including weekends PLEASE DO NOT APPLY IF YOU ARE NOT COMFORTABLE WITH THIS TIMEZONE

Pacific Standard Time (PST) is 8 hours behind Greenwich Mean Time(GMT-8)

Monitor and address escalations to ensure complete customer satisfaction with the service while maintaining an informative and efficient environment for partners to work on work orders.

You will be presented with a segment of work orders that are identified as a risk or require attention, and you will have to promptly understand the issue, explore options, present and confirm the resolution, and ensure completion of them.

Time to respond and customer satisfaction is critical and the key to the success of your role.

Onboarding of the new partners, and providing valuable process insights and feedback to the Products team to help continue improving our backend system and minimize manual efforts.

Contribution to the public-facing and internal documentation for partners’ guidelines, processes, and FAQ.Required Focus on customer satisfaction

Excellent writing English

Very good spoken English

Excellent communication skills

Multitask

Ability to quickly understand and solve issues

8 AM to 6 PM Pacific timezone + to work on the weekend

5-6 days work week, flexible schedule

Job Specification

Committed customer support

Perfect English

Ability to multi-task

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