A fast-growing company is looking for a young career professional for a Customer Support role. This is a remote role that requires 8 am - 6 pm Pacific (Los Angeles, GMT-7) timezone and good English knowledge.
Training will be provided at the company’s expense.
It requires communicating in English, writing, and speaking. You need to speak excellent English. No exceptions.
This is a fully remote role
Customer support experience is preferred
You will be either provided a phone line to make calls
You will be using a time tracker for your time spent on the job
Work hours are between 08 : 00 to 18 : 00 Pacific timezone, including weekends PLEASE DO NOT APPLY IF YOU ARE NOT COMFORTABLE WITH THIS TIMEZONE
Pacific Standard Time (PST) is 8 hours behind Greenwich Mean Time(GMT-8)
Monitor and address escalations to ensure complete customer satisfaction with the service while maintaining an informative and efficient environment for partners to work on work orders.
You will be presented with a segment of work orders that are identified as a risk or require attention, and you will have to promptly understand the issue, explore options, present and confirm the resolution, and ensure completion of them.
Time to respond and customer satisfaction is critical and the key to the success of your role.
Onboarding of the new partners, and providing valuable process insights and feedback to the Products team to help continue improving our backend system and minimize manual efforts.
Contribution to the public-facing and internal documentation for partners’ guidelines, processes, and FAQ.Required Focus on customer satisfaction
Excellent writing English
Very good spoken English
Excellent communication skills
Ability to quickly understand and solve issues
8 AM to 6 PM Pacific timezone + to work on the weekend
5-6 days work week, flexible schedule
Committed customer support
Ability to multi-task