Head, Mashreq Centre of Excellence
Mashreq Bank
Karachi, Sindh, PK
1d ago
source : Mehnat Mazdoori

Job Purpose To lead Mashreq’s Work From Anywhere (WFA) platform in Pakistan, ensuring the delivery of a dynamic, high quality talent and services platform.

WFA Pakistan comprises employees undertaking roles on Remote Working or In-Office from Pakistan.) Working collaboratively with all Group functions, who will both use and enable the WFA Pakistan platform, the role is responsible for developing and evolving the platform into a market leading WFA talent and services platform, servicing the strategic, digital and operational requirements of Mashreq.

Key Result Areas Legal Entity Governance & Regulatory requirements Accountable to ensure that the Mashreq CoE in Pakistan (the Legal entity) complies with all Regulatory, Financial, Tax, Legal and other Fiduciary responsibilities Accountable to ensure that all Regulatory, Financial, Tax, Legal and other Fiduciary activities, reports and returns linked with the CoE are completed on time and to the required standard Accountable for closing all CoE Policy & / or Process gaps within agreed timelines Ensure that COE related control issues & / or gaps arising from CoE Internal Audits, CoE Business Risk Reviews, Peer reviews, third party agency audits, regulatory reviews, and Assurance reviews are actioned and closed within the stipulated timelines.

Maintains a detailed understanding of current and emerging Regulatory, Financial, Tax, Legal requirements that may impact the CoE, and develops appropriate recommendations and action plans Provides timely feedback and recommendations to Executive management & Managing Director, Head of CoEs regarding material risks and issues Knowledge, Skills & Experience The candidate should preferably possess a Post-graduation in Business Management / Chartered Accountant, with a minimum of 15 to 20 years of relevant work experience.

  • The candidate will ideally have experience of leading a small to medium international Captive Shared Services organisation / branch in Pakistan;
  • including an appreciation of the fiduciary, legal and regulatory requirements associated with an International Captive Shared Services entity in Pakistan, together with a good knowledge of Banking products, services, technologies and operational & regulatory expectations.

    The candidate must be organized with excellent stakeholder management and communication (oral and written) skills, have strong analytical capabilities along with an ability to work under tight time constraints.

    The candidate must be confident at operating at all levels within the organisation, and have a proven ability to interact and build consensus among a broad set of stakeholders.

    Leadership skills related with together with a natural flair for relationship building and stakeholder management. Knowledge of Banking products, systems, operational risks and regulatory expectations Communication skills with experience in oral presentation & leading meetings and writing formal correspondence.

    Drive to make excellent employee experience and customer service a top priority. Quickly gets to the heart of complex management information, spots gaps, subtleties, contradictions and trends.

    Motivates and inspires others, creates energy and momentum, compiles action towards future state Sets stretch team standards for own team and self and expects same of others Works to a clear set of priorities, adjusts for opportunities and obstacles / conflicts as necessary.

    Consistently delivers on promises (or more than promised) whilst respecting individual needs Passionate about taking on and achieving ambitious goals Prior professional experience of Middle East region would be a significant added advantage Experience of delivering Digital Transformation and Automation would be an advantage

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