Software Development Engineer I, Concessions Tech
Hyderabad, TS, IND
2d ago

Job summary

Amazon's Customer Service team is top ranked for developing solutions because we are passionate about our customers and giving our Associates all the high quality tools needed to provide world class care.

We are seeking Software Engineers deeply committed to ensuring that our thousands of agents worldwide will have the high volume and high availability systems needed to support retail, merchant, digital, and Kindle product lines.

Our team creates the tools that allows CS Associates to delight our customers who reach out to us for assistance with their orders, products, or account.

Rich tools and information empower our Associates to make the right decision for the customer and the company, while providing guidance through clear policy.

We track data around each of these transactions so we can track down root cause for our problems, whether it is an Associate that is making a mistake, a bad packing line in a fulfillment center, or a problem in the inventory provided by a vendor.

We can use this data to proactively stop selling a problematic product to our customers until we can fix the problem.

New developments within Amazon, such as handling warranties, giving product tech support, and tracking aggregate product defect data all require strong preplanning and thoughtful support.

Our team builds the tools that help make these new spaces successful. We also create tools that allow our Associates to handle problems for the lifetime of our own innovative products such as the Kindle.

As a member of our team, you will design, build and deliver technology that directly impacts thousands of global employees.

You will work directly with software connected to almost all of the systems in Amazon. You will have the opportunity to provide direction to our businesses and guide the design of our systems based on realistic time lines and resource constraints.

If you have a passion for making customers happy, we want you here.

About the team

Concessions team is responsible for building software applications that intelligently predict the customers’ pain points and optimally route to the right solution, whether it be customer service agents or self-help features.

The vision for concessions team is to provide a consistent experience across all customer support channels. Technology will support this vision by continually shortening the time required to identify a customer’s problem both in existing access points and across new locations and providing them with the proper in-policy solutions.

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