Technical Application Specialist
S&P Global
Islamabad, PK
4d ago

The Role : Technical Application Specialist, DMS Xpressfeed Deployments

Grade : (relevant for internal applicants only) 09

The Location : Islamabad, PK

The Team :

S&P Global Market Intelligence is seeking an experienced Technical Application Specialist to join our global DMS Xpressfeed Deployments Team.

This team partners with global Datafeed Application Specialists, Product Development, Product Management and Sales Teams to provide quality technical assistance to our external Enterprise Data Delivery Solution customers.

This includes client-site environment sizing, product deployment, configuration, and performance tuning.

The Impact :

You will be able to contribute to customers, the team and company in meaningful ways. You will be integrated into a group with high expectations, focus on quality user experiences and can expect to make a significant impact by demonstrating your technical knowledge and skills.

Your position as a Technical Application Specialist is essential as it is the link between the end-user and our Enterprise Data Delivery Products / Solutions.

Combining expertise in our product and content offerings with a deep understanding of our customer profiles and target markets, you will act as a consultant providing the best and most efficient ways for our customers to use our tools to achieve quality results integrating our data into their internal mission-critical operational workflows and data environments.

What’s in it for you?

Build a career with a global company

Partner with other product specialists and customers as a technical consultant

Interact directly with clients and resolve challenging technical issues

Learn the global financial markets and related content workflow needs

Grow and improve your skills by working on enterprise level products and new technologies

Experience different challenges on a daily basis

Responsibilities :

Be a technical product specialist for our enterprise Data Delivery solutions and provide in-depth technical assistance to clients

Deploy / Support our Xpressfeed Loader application on our client’s enterprise level environments

Take lead on business / product related projects improving internal / external processes

Mentor and provide constructive feedback to team members regarding areas of improvement where applicable

Gain in depth knowledge of our Xpressfeed application and be the go to person

Take initiative on learning a new or upcoming technology related to the business / product and become a subject matter expert

Assist in solution sizing, deployments, configurations and troubleshooting on-the-go

Gain in-depth knowledge of products from a content and delivery standpoint, and assist with pre and post Sales’ opportunities

Bring new ideas for innovation and automation excellence into the technical support process and build tools that will help replicate, troubleshoot, and resolve client issues

Research and gain knowledge on the rapidly evolving product offerings

Assess the technical dynamics within client environments that might impact product performance and recommend changes for improvement

Involved in product strategy, roadmaps, and user-acceptance testing

Client-side solution deployments, implementations, upgrades, and migrations

Be the voice of the customers for product enhancements

What We’re Looking For :

Core Qualifications

Degree in Computer Science, Information Systems, or equivalent experience

Excellent communication skills (verbal, written and presentation)

Demonstrated technical troubleshooting and problem-solving skills, resourcefulness, attention to detail, quality, and follow-through

Technical product support or technical sales experience

Must be confident and energized leading client-facing technical discussions

Experience with software deployments & configuration

Windows and Linux operating system knowledge

SQL query skills

Experience with cloud environments (AWS, MS Azure and / or Google Cloud)

Solid knowledge of AWS (EC2, RDS / Aurora) environments

Sizing, standing-up and deploying software and databases in AWS a PLUS

Self-starter with ability to keep pace with rapid changes in evolving technologies

Highly Desired Knowledge, Skills & Experience

Finance related experience or degree

Capital markets (financial, credit, trading, benchmarks / indexes, industries, etc.)

SQL Server, Oracle, PostgreSQL and / or MySQL a PLUS

Windows services and / or Linux daemon processes

Windows system administration / security

Linux administration / security

Database administration

FTP Protocols (FTP, SFTP, FTPS, etc.) & features / commands

Proxies (HTTP / FTP)

Network & Security Protocols

Open source / evolving databases

Product strategy and product development lifecycles (agile / scrum)

Data integration concepts & techniques

Data modeling, big data & alternative / unstructured data

About S&P Global Market Intelligence

At S&P Global Market Intelligence, we know that not all information is important some of it is vital. Accurate, deep and insightful.

We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk.

Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.

S&P Global Market Intelligence is a division of S&P Global (NYSE : SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence.

For more information, visit / marketintelligence.

S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race / ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or other legally protected categories, subject to applicable law.

20 - Professional (EEO-2 Job Categories-United States of America), OPRTON202.1 - Middle Professional Tier I (EEO Job Group)

Job ID : 267470

Posted On : 2021-12-09

Location : Islamabad, Pakistan

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