Title : Customer Success Specialist
Location : Gulraiz Phase 2, Rawalpindi
Night Shift, On-Site
Length : Full-time, Permanent
About Us
WellnessLiving is one of the fastest growing software companies in North America with over 10 million users worldwide! Thousands of business owners in the fitness, wellness, yoga, music, dance, and martial arts industries love our platform as it helps grow their business through dynamic and innovative features.
We are passionate about providing entrepreneurs with optimal solutions to help them run their business with ease.
Known as the software company with a heart, we are extremely customer focused. Our customers are our number one priority and we do all we can to make sure their business needs are being fulfilled.
With a growing community of customers and offices globally, our mission is to be the all-in-one software solution that propels businesses forward!
About You
We are seeking like-minded candidates who can help us take our customer service experience to the next level! We are looking for someone who is passionate about customer service, has a solution-oriented approach to problem-solving and can effectively communicate with customers to understand their business needs.
Responsibilities :
Answer inbound calls & emails from customers
Answer call-back requests from customers
Provide software support by troubleshooting technical issues or general account queries
Investigate the root cause of issues using system knowledge
Gather information on issues from customers to report or escalate to appropriate Subject Matter Experts
Flag customers who demonstrate problematic or negative behavior appropriately
Promote and maintain a high quality, professional, service-oriented company image among our customer base
Assist Customer Success Trainees as a training buddy to monitor their email & phone skills prior to graduation
Skills & Qualification :
Minimum 2 years experience working in a Customer Support position
Highly organized and detail-oriented
A solution-oriented approach to problem-solving
Familiarity with the operations and needs of a business owner in small-to-medium sized businesses
Exceptional written and verbal communication skills
Well-developed ability to build strong relationships, quickly establish credibility and collaborate across multiple internal and external teams
Ability to quickly leverage tools and technology such as Microsoft Office Suite, ZOHO CRM, and JIRA
High energy level, demonstrated drive to succeed, and comfortable with urgency
Experience within a fast-paced growth organization is ideal
Please note that those who meet the qualifications for the position will be contacted directly.
We appreciate you taking the time and look forward to reviewing your application.
