Junior Payments Investigations Specialist
Revolut
Hyderabad, Hyderabad, Pakistan
16h ago
source : Mustakbil

ABOUT THE TEAM

We're looking for a Junior to Mid Payments Investigations Specialist to join our Payments Investigations team in Mumbai, Hyderabad or Bangalore office.

You can work from our office in Mumbai or remotely. We are offering great opportunities to learn and develop in this role and in our company!Besides the base salary we are also offering attractive language bonuses, performance bonuses and a wide range of company benefits!

WHAT YOU'LL BE DOING

  • Investigating and resolving bank transfer inquiries from our customers (in-app chat) and Revolut internal teams;
  • Communicating closely with banking partners via SWIFT, emails and phone to resolve bank transfer errors in a timely manner;
  • Working collaboratively with product teams on improving relevant integrations and processes;
  • Helping the team proactively identify payment processing issues - SWIFT, SEPA, ACH, Faster Payment;
  • Representing Revolut online at all times
  • WHAT YOU'LL NEED

  • Experience in direct Customer Support (chats or calls) (2+ years)
  • Experience in banking or other financial services with an emphasis on investigations in payments or operations departments (1+ year)
  • Fluent English (C1)
  • Willingness to work different shifts (including night shifts, weekends)
  • Ability to explain complex issues with ease in a customer-friendly and professional manner.
  • Clear understanding of processing SWIFT, SEPA, ACH, Faster Payment
  • Ability to organise and prioritise work to meet production goals in a dynamic environment with a team-oriented approach
  • Nice to have :

  • Technical skills (Excel, Jira, SQL)
  • French / Italian / German / Spanish language would be an advantage
  • SALARY

    CTC (Gross + 24% PF) from 359,600 INR annual + additional payments for night shift +language bonus for fluent (C1) level of German / Spanish / French / Italian

    SCHEDULE Please note this is a full-time position (working in rotating shifts)

    Job Specification

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