A working capital- consultant plays a key role to advise and support our client serving engagement teams to make best use of Mercury (SAP module) and its processes in order to effectively manage their projects with EY’s external clients.
This finance professional possesses end-to-end system, process and policy knowledge and provides the right advice as it is needed and teams with other functions to address the issues facing the business.
There are two main components to this role : providing on-demand financial advisory support to engagement teams reaching out through a variety of technological conduits (online chat, phone line or by logging a ticket) and impactful, proactive outreach to engagement teams that have been identified as needing intervention through financial metrics exception reporting.
The role is deployed based on Service Line needs within the organization and will provide support either in person or virtually in a time zone conducive environment.
This role will be reporting to the Finance manager.
This role is also closely connected to a broader network of functional experts (Risk Management, Client Relationship Management, SAP Technical, etc.
Together, these groups team to share knowledge and continuously improve the support they provide to the client serving community.
Your Key Responsibilities :
Reviewing pricing plans
Advising on service line GDS leverage targets
Ensuring engagement teams are properly prepared for client negotiations from a financial perspective
Advising on how to select the correct client entity for opportunities
Providing instruction and guidance on estimate to complete (ETC) processes and corresponding financial impacts
Analyzes exception reporting to identify root causes and consults with client serving teams on how to adjust and improve their financials
Provides guidance on local policy and leading practices
Facilitates training for client serving teams on Mercury and effective financial management practices
Contributes to continuous improvement by sharing knowledge and providing support to other team members across borders, service lines, and industries and constantly leverage leading practices
Makes relevant decisions to ensure client servers receive a timely and accurate response such that questions / issues are resolved in a one-stop basis where possible - and where that is not possible, escalated to the appropriate functional expert quickly and effectively.
Manages new-user lack of knowledge / frustration and directs the interaction to the best outcome for the end-user, leveraging strong soft skill abilities and global mindset to adapt personal style where needed
When analyzing reporting, leverages system and finance expertise to prepare for the outreach : making judgments regarding the topics to address and their prioritization - understanding when to reach out to other functional experts in order to help prepare for the interaction.
To qualify, candidates must have :
Fluent and effective communication style in English
Strong ability to learn quickly and share knowledge
Excellent listening skills to provide focused advice, combined with the ability