Software Engineer – Technical Product Support
i2c Inc
Lahore, Punyab, Pakistan
3d ago

Job Description :

  • Primarily responsible for efficient and effective analysis and resolution of customer issues related to software products.
  • Providing quality Customer Services to overseas and local clients via different communication channels like IM, Phone, and ticketing System.
  • Correspondence with clients & inter-departmental communication.
  • In-house Product Trainings
  • Data Preparation for analysis purpose / Entry Services.
  • Technical Support Services (Level 1 & 2) through log data.
  • Onsite / Remote Product Trainings, installations & troubleshooting
  • Handling Client calls for product info. & Technical support.
  • Preparing / escalating regular progress reports to higher management.
  • Log, identify, analyze, and resolve customer issues related to software products
  • Identify common issues and provide feedback for improvement to supervisor(s) and relevant stakeholders.
  • We are looking for :

  • Education : BCS, MCS, MBIT, BBIT.
  • Experience : 1- 03-year experience.
  • Skills :
  • Strong listening and learning abilities.
  • Problem solving skills.
  • Strong verbal and written communication skills.
  • Excellent interpersonal and team skills.
  • Good database concepts and SQL skills.
  • Ability to analyze, troubleshoot and solve problems.
  • Good customer experience sense.
  • Motivation and ambition to excel.
  • Self-driven, time conscious and fast worker.
  • Ready to work in a 24 / 7, fast-paced environment.
  • Databases (MySQL, SQL Server, Oracle), Operating System, Programing Language (PHP, HTML, Net, Java etc.), Basic commands knowledge of Linux, Tools (Crystal Report etc.
  • Visual Studio, Dreamweaver, MS Office etc.).

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