Quality Assurance Associate
22h ago

Job Description

  • Interpret, build upon, and comply with company quality assurance standards
  • Participates in design of call / chat / resolved tickets monitoring formats and quality standards.
  • Performs call / chat / resolved tickets monitoring and provides trend data to the team.
  • Provides actionable data to various internal support groups as needed.
  • Coordinates and facilitates call calibration sessions for improvement.
  • Provides feedback to team managers.
  • Prepares and analyzes internal and external quality reports for management review.
  • Identify training needs and take action to ensure company-wide compliance
  • Pursue continuing education on new solutions, technology, and skills
  • Key Responsibility :

  • Incoming tickets evaluation :
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