TechOps Engineer
Contour Software
Lahore, Punjab, PK
1d ago

The Division :

Volo is an ecommerce specialist with over ten years of experience in making successes of companies at every stage of the supply chain.

Our ecommerce solution for manufacturers is grounded in our understanding of the market, the experience and knowledge we have within our team, and the technology we've developed to meet the demands of the multichannel consumer.

The Position :

We are looking for a passionate TechOps Engineer . This role sits within the Technical Operations team which specialises in the systems administration and management of our large inventory of Linux cloud-based servers.

Roles and Responsibilities :

  • To deliver technical support for day to day Business as Usual activity through support of colleagues in other teams across a broad range of disciplines that include Development, Testing, Training, Implementations but predominantly all 3 tiers of our Support structure Some examples :
  • Configuration of application environments
  • Troubleshooting application and system performance issues
  • Working through customer raised Support tickets assigned by other depts.
  • Internal and external user administration
  • Investigation of priority issues raised by 1st line Support
  • Operational management of server based application processing
  • Participating in application testing where required
  • Bash and SQL script writing
  • MYSQL DB housekeeping
  • MYSQL DB optimisation
  • SQL Query optimisation
  • Nagios alert software configuration
  • NewRelic software configuration
  • Initial java exceptions analysis
  • Data entry and preparation, generation of reports
  • Liaison with external service providers
  • The applicant will be required to undergo product training and to develop their knowledge to advanced levels in order to provide the required level of support
  • Provide expert application advice to colleagues based on acquired technical understanding of the host environment
  • Be able to confidently support customers directly where required
  • Have the ability to make recommendations for technical improvements
  • Undertake tasks, where required, involving working on the Linux servers and working with MySQL databases
  • Configuration of Linux OS and MySQL environments
  • Investigation and testing of new OS software release requirements
  • Analysis of slow SQL queries
  • System monitoring
  • Execution of database updates via SQL
  • Preparation of release deployments
  • Configuration and management of virtualised environments (future requirement)
  • There could be a requirement to carry out various home based out of hours maintenance tasks and participate in a rota to provide weekend support once proficient
  • Release deployment support
  • OS patch deployment and product upgrades
  • Database migrations
  • Out of hours emergency technical support
  • Required Skills :

  • AWS associate level DevOps or Solution Architect or above
  • Solid Linux / Unix Operating System and MySQL database experience
  • Experience of using Git repositories
  • Apache, Nginx
  • Java
  • Bash / perl scripting
  • In depth understanding of structured query language (SQL)
  • Previous experience in Technical Operations 2nd line support role
  • Excellent analytical and problem solving skills
  • Attention to detail with a high level of numeracy
  • Self-motivated, enthusiastic, adaptable, patient, committed to Quality and a flexible team player.
  • Good interpersonal skills
  • Excellent communication skills - both written and verbal. The ability to communicate technical information to both technical and non-technical audiences.
  • Desired Skills :

  • MS Excel skills
  • Experience of eBay, Amazon Market places.
  • Experience of Website operational support
  • Experience in system automation
  • Experience in Event Management
  • Exciting Benefits we offer :

  • Market-leading Salary
  • Medical Coverage Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan Tenured Employees Only
  • Life Benefit
  • Child Care Facility Karachi & Lahore only
  • Company Provided Lunch / Dinner
  • Professional Development Budget
  • Recreational area for in-house games Karachi & Lahore only
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment
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