ServiceNow Lead Architect
S&P Global
Islamabad, Pakistan
2d ago

Position : Senior ServiceNow Developer

Senior Engineer (12A)

Manager / Individual Contributor?

Individual Contributor Reporting to ServiceNow Platform Lead

Key Roles / Responsibilities :

As a Senior ServiceNow Developer you will play a strategic role in determining and driving its overall direction as well as supporting its continual development and enhancement.

You will work within a team of ServiceNow Administrators and Developers. You will also work with our team of Business Analysts, ITSM Process Leads, and other ServiceNow consulting partners.

The candidate will support the ServiceNow team in the maturation of the ServiceNow platform. The position requires a diverse background in ITSM process and mature ServiceNow implementations.

The candidate will partner with our team of Business Analysts and ITSM process leads to strategize, plan, and execute updates both regular and transformative.

The candidate will provide technical leadership for major project initiatives, enhancements, analysis, and day-to-day support.

This role will require a flexible, agile approach to meet our changing business needs.

The successful candidate will work within a larger team whose responsibilities include supporting business-as-usual updates, transformational initiatives, and platform health / stability activities with the goal of increasing end-user productivity across S&P globally.

The incumbent will report to the ServiceNow Platform Lead and will be instrumental in helping us to evolve our ServiceNow offerings and provide innovative technical solutions to modernize the end-user experience.

The Impact

S&P’s Workplace Services team is committed to providing S&Ps employees with a transformational working environment. As a member of the Workplace Services team you will have the opportunity to have an impact across the entirety of S&P global in modernizing the way we work.

The Career Opportunity

We see this position as evolving over time with the candidate driving new opportunities to expand the services and capabilities of the team.

The future is entirely up to us to define and create. In the near term, the candidate will work with business teams to support and mature multiple key ITSM processes as well as work with the business to identify and develop transformative opportunities both for the platform and for how we work.


The position involves

  • Playing a key role within our ServiceNow development team
  • Providing sound / scalable development / configuration recommendations that meet business requirements
  • Driving and supporting automated processes within ServiceNow to facilitate efficient business processes
  • Working within Agile methodologies
  • Integrating with and supporting the QA automation team’s activities
  • Partnering with our UX team to drive improvements to the overall user-experience UI, processes, and information architecture
  • Keeping abreast with developments in the ServiceNow platform and best practices
  • Creating resilient processes and applications that are dependent upon external APIs
  • Writing and evaluating technical and functional requirements
  • Qualifications :

  • Bachelor's degree in Computer Science, Information Systems or Engineering is required, or in lieu, a demonstrated equivalence in work experience
  • 6-10 years’ experience in ServiceNow configuration, development, and management
  • Hands-on Experience launching and managing multiple ITSM services
  • Hands-on experience performing advanced configurations and development within the ServiceNow platform on a recent version
  • Demonstrable experience piloting and driving new modules and functionality
  • Strong JavaScript capabilities
  • Experience using the ServiceNow Glide JavaScript libraries.
  • Ability to take initiative without explicit direction
  • Experience providing technical and professional guidance for the ServiceNow platform and its related development and configuration activity.
  • Strong interpersonal skills with the ability to work effectively in a cross-functional and multi-national team across multiple time zones.
  • Nice to Haves :

  • ITSM, ITIL and / or ServiceNow certifications
  • Experience with custom layouts using Angular
  • Consulting background
  • Ultimately, we are looking for experienced and mature engineers who can partner with us to solve complex business problems and create business potential.

    Come show us what you’ve done and let’s talk about what we can do together.


    20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.2 - Middle Professional Tier II (EEO Job Group), SWP Priority Ratings - (Strategic Workforce Planning)

    Job ID : 257405

    Posted On : 2021-06-14

    Location : Buenos Aires, Argentina

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