Associate, Client Support (MI Generalist)
S&P Global
Islamabad, Pakistan
4d ago

The Location : This position is based in Manila, Philippines

Work Shift : This is initially a night shift position. However, once training is completed, you may be required to work in the morning & evening shift as well as participate in a weekend rotation lasting for a few months.

The Team : As a member of the Client Services team, you will serve as an expert for the Market Intelligence Platform. You will be responsible for providing client support on our business intelligence tool by holding diagnostic conversations & driving product usage and revenue.

Working on a team is essential in this role. Additionally, Client Services interacts with many internal teams, including Sales, Content, Product, News, and Technical Support.

Members of the team get to learn in-depth industry knowledge and develop technical skills.

What’s in it for you :

Build a career with a global company

Assist market leaders and decision-makers across the Financial Services industry

Grow and improve your skills by supporting enterprise level products and new technologies

Expand your knowledge base by developing expertise on multiple industries

Develop training skills by mentoring new associates and training clients on the Market Intelligence platform.

Based on planned growth & initiatives, you can emerge to the next role (Specialist or Assistant Manager) or learn crucial skills to aid you in new career paths within the S&P Global Commercial organization.

Responsibilities : As a senior member of our team, you are expected to make an impact right from the beginning.

Provide exceptional customer service to clients, distributors and internal SPGMI staff via phone, email, and web chats in the areas of industry, content, and product consulting

Support a client base of firms across the Investment Banking, Private Equity, Investment Management, Financial Corporate, and Non-Financial Corporate segments which account for over $1.

3 billion in annual revenue for S&P Global

Positively impact client perception of the Market Intelligence division while handling approximately 100 client interactions each month

Assist with training and mentoring new hires as a senior associate by demonstrating expertise in best practices and product knowledge

Conduct product demos or webcasts for clients

Build out our Knowledge Base for internal stakeholders and clients

What We’re Looking For :

Basic Qualifications :

A Bachelors degree in Finance, Accounting, Economics, and / or related field.

1-2 years of experience in an external client facing role

Preferred Qualifications :

1-2 years of experience with the Market Intelligence platform or Capital IQ platform

Strong leadership and teamwork skills

Strong communication and customer service skills to effectively resolve client concerns and promote SPGMI product usage

An ability to resolve problems, manage time, and organize well are essential required skills

Strong financial knowledge or knowledge of the global economy

20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)

Job ID : 264351

Posted On : 2021-09-03

Location : Makati City, Philippines

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