Our vision is to transform how the world uses information to enrich life. Join an inclusive team passionate about one thing : using their expertise in the relentless pursuit of innovation for customers and partners.
The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible.
We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing.
Responsibilities and Tasks
To provide 24*5 support to the business users using MSBI Technology via ticketing tools (Service Now)
Maintain all the agreed SLAs for service requests, incident (Including P1 to P4) and problem tickets
Troubleshoot issues independently and cross collaborations with other teams
Proactive monitoring of all the applications supported by the team
Identify the bottlenecks in the current process and bring in improvements
Assist with the onboarding of new support team members through training and mentoring.
Research best practices, current trends, and techniques and implement them accordingly
Lead and participate in brining process and continuous improvements
Attend trainings and implement the information learned
Bring Inclusive attitude within the team