Technical Support Specialist
Contour Software
Lahore, Punjab, PK
2d ago

The Division :

Constellation1 a part of Constellation Real Estate Group , is a real estate marketing company that provides industry leading top real estate websites, mobile technologies, interactive voice response systems, and home builder marketing services.

Division Link : https : / / /

The Position :

Constellation1 Is looking for a Support Specialist who is career oriented, passionate, and hard working. This candidate should be highly motivated team player with excellent verbal and written communication skills while being highly organized.

This position is responsible for providing support and assisting with technical issues on all products and ensuring a professional and positive user experience.

The successful candidate will work from our Contour Lahore Office.

Skills and Qualifications :

  • Must be enthusiastic and energetic with outstanding command of English (verbal and written).
  • Previous experience and superior customer / helpdesk service skills.
  • Strong multi-tasking and organizational skills with ability to meet deadlines.
  • Provide product knowledge to existing clients and suggest upgrades when appropriate.
  • Primary duties include :

  • Support and Troubleshoot the software via telephone or ticketing solution
  • Respond to clients inquiring how to use supported software
  • Respond to clients and personnel requests for basic technical support related to supported software and operating systems
  • Participate in the "call duty schedule to handle after-hours inquires
  • Document, track and monitor calls and problems to ensure timely resolution
  • Create and monitor the Tickets to ensure all service requests are being managed effectively
  • Educational / Technical Requirements :

  • Minimum of 2-5-year experience working in a technical support environment
  • Proficient in SQL databases
  • Strong working knowledge of Microsoft Office
  • Fluent in verbal and written English
  • Real Estate knowledge an asset
  • Accounting knowledge an asset
  • Azure / AWS knowledge an asset
  • Work Shift :

  • 9 AM to 6 PM Eastern Standard Time zone (6 PM to 3 AM Pakistan Standard Time)
  • Exciting Benefits we offer :

  • Market-leading Salary
  • Medical Coverage Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan Tenured Employees Only
  • Life Benefit
  • Child Care Facility
  • Company Provided Lunch / Dinner
  • Professional Development Budget
  • Recreational area for in-house games
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment
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