Position Title : Shift Lead - Partner Services
Company : Foodpanda
Location : Karachi, Pakistan
Foodpanda is the Berlin-based food delivery service that partners exclusively with beloved local restaurants to deliver quality meals in over 70 cities worldwide.
We are currently looking for an energetic individual to join our Operations Department in Karachi.
Calling out all the enthusiastic, well-communicating individuals willing to work in a challenging environment. We’re looking for a bright and intelligent Shift Lead -
Partner Services to manage our very diverse, large, and dynamic team of associates. If you’re ambitious, got the leadership gene, and willing to make a difference, this is the position for you.
Responsible for assisting the Functional Lead in building processes for the department as per business requirement.
Team’s time management (Scheduling, Capacity Planning, Forecasting).
Maintaining and optimizing the daily performance of the team.
Leading operations to ensure KPI targets are met.
Assist the Functional lead in the execution of new Processes / SOP’s, continuous improvements of processes, data analysing, and update the data in the system.
To be a creative problem solver and able to perform root cause analysis.
Handling live operations queries (Orders monitoring, Orders verifications, incoming calls).
Find ways to improve First Contact Resolution, Vendor Satisfaction, and other vendor-specific metrics.
6 months plus experience in a similar field.
Must hold a bachelor's degree in a relevant field. Masters will be preferred.
Strong verbal and written communication.
Fluent in English and Urdu.
Excellent presentation and MS-Office skills.
Comfortable with operational rotating times.
Must be flexible with regards to working hours as this is an operational role.
A little About Us :
We are fast, like mind boggling fast! So if you’re someone who loves ever changing goals and loves optimization, you’re the right fit for us!
We love people who can develop things from scratch, own them and then work on improving them.
We love what we do, and we don’t rest until we’ve achieved our targets. So if you’re also someone who is driven until the dream is achieved, come join us!