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Account Manager - Client Engagement (04 Positions)
The Account Manager is responsible for the execution of i2c client programs and supports portfolio growth through operational and delivery excellence.
You are the primary point of contact and a key partner to the overall growth strategy of i2c’s clients by ensuring high-quality delivery of programs and solutions, identifying new opportunities, providing solutioning and work estimates.
The Account Manager deepens the relationship with clients by providing strategic and analytical insights to deliver an exceptional customer experience while ensuring strong financial performance.
Job Duties :
Plan and implement client strategy to strengthen and grow relationships post-sale.
Qualification : BS(CS), BS(EE), BBA, MBA / MSPM, SPM
Experience : 8+ years’ experience in client-facing positions as an account manager, client manager, professional services consultant.
Strong understanding of payments and customer needs.
Excellent organization and prioritization skills with an emphasis on managing client demands and priorities.
Client focused, results driven with a proven background of client relationship building.
Evidence of leadership, initiative, accountability, productivity, and teamwork required.
Exceptional oral and written communication skills and an ability to synthesize and articulate complex topics into simple, clear communications to multiple levels of the organization.
Ability to work independently in a fast-paced deadline driven environment.
Strong strategic and analytic thinking skills combined with an attention to detail.
Hands-on OTRS & JIRA is a must
Familiar with RPC & EPQI process
Experience with handling change request, creating BRD’s, logging Q&A ticket.
Familiarity with SharePoint or Salesforce would be a plus