Position Title : Head of Customer Operations
Department : Operations
Location : Pakistan
Do you love food and convenience put together? Then you just might love foodpanda.
foodpanda is the leading, on-demand food delivery company in the region, bringing thousands of your best loved restaurants online into your home or office - fast!
We are looking for a highly-driven and motivated Head of Customer Operations to join our fast-growing team based here in Pakistan.
If you are looking for a place where you can gain hands-on experience and create direct impact, then this may be the place for you! The ideal candidate will have a track record as a significant individual contributor as well as a strong team player comfortable working independently, supporting a team, and working closely with the management team to drive the country’s business forward.
The Head of Customer Operations manages and is responsible for optimizing all of our customer interactions across all channels.
Her / his mission is to deliver a world class experience for every interaction we have and doing this in the most efficient and lean way possible for all our customers, restaurants and riders.
All this done in a way that establishes trust for our community, which is of paramount importance and integral to the way different stakeholders experience our product.
The day-to-day also consists of building and fostering strong cross-functional relationships with senior stakeholders across Operations, Commercial, Finance, etc.
along with senior leadership at the BPOs we work with.
Ultimately, the Head of Customer Operations will be held accountable for the full suite of support health metrics (e.g. NPS, contact volumes, etc.
A strong bias towards data balanced with high emotional intelligence is crucial to ensuring the optimal experience for our customers.
g., Operations, Commercial, Marketing, Finance, etc.) to develop and adopt best practices across the region
What we are looking for :
A little About Us :