Pharmacy Services Manager
Al Mustafa Welfare Society
Karachi, Karachi, Pakistan
1d ago
source : Mustakbil

Job Description

  • Oversees the smooth operations of the pharmacy services department and the chain of pharmacies under AMWS umbrella.
  • Make sure that customers are prescribed the correct medicine
  • Ensure the pharmacy complies with state regulations
  • Communicate effectively with customers relating to queries and issues
  • Ensure staff provide high standards of customer service to customers
  • Assist in the onboarding process of new hires
  • Train staff in prioritizing customer orders and delivering them efficiently
  • Instruct staff to always interact professionally and courteously to customers
  • Maintaining an approved drug and controlled substances list and verifying expiry dates.
  • Monitoring product displays and shelves, as well as the general appearance of the pharmacy.
  • Addressing customers' requests and complaints.
  • Prepare hours schedule for subordinates along with time off and timesheets submission to HR essential for payroll processing.
  • Supervise entire inventory management related to chain of pharmacies and maintain an approved drug list.
  • Interact and maintain positive customer relations
  • Identify opportunities to add value to customers catered by suggesting varied sale items benefiting customer.
  • Verify record’s accuracy either daily or weekly commensurate to prescription volume.
  • Job Specification

  • Qualification : Doctor of Pharmacy (PharmD) from a recognized university
  • A Bachelor's degree in business administration, or an equivalent qualification preferred.
  • Experience : 3 to 5 years of demonstrable experience in a managerial capacity at chain of pharmacies.
  • Excellent verbal and written communication skills
  • Strong time-management, staff management and organizational skills
  • Self-driven and motivated to increase efficiency and performance
  • In-depth knowledge of the pharmaceuticals uses and side effects of prescription drugs and controlled substances.
  • Advanced knowledge of protocols regulating the safe storage of prescription drugs and controlled substances.
  • Exceptional communication skills in advising customers and managing employees.
  • Ability to proactively follow up any irregularities with scripts processed at the pharmacy.
  • Competency in IT Skills and pharmacy management software System.
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