Customer Engineer
NCR Edinburgh
5d ago

About NCR

NCR Corporation (NYSE : NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries.

NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Customer Engineer Pakistan

We are looking for a Customer Engineer!

We are looking for an iNCRedible Customer Engineer to join our Customer Engineering team. This opportunity will be based at Tower, Saddar Town, Garden Town or Keamari Town, Karachi, Pakistan.

You will join a collaborative working environment where out of the box thinking and agility is embraced. You join the Finance team where you will be offered the mentorship and resources required to not just deliver company value but to also draw as much value from your own experiences.

As Customer Engineer, you will be the owner of customer incidents as assigned. You will make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks.

As Customer Engineer, you will also assist in site preparation, including installation of cable, staging of equipment, and minor testing of equipment.

So, come join us at NCR and realize your full potential and in the process shape the future of commerce.

Position Summary & Key Areas of Responsibility

Build working relationships with customers and develop informal communication channels with customer accounts at the local level (e.

g. Branch, Store or office).

Responsible for ownership of all customer issues / needs that are voiced or observed and acts appropriately.

Understands and performs the various customer Service Level Agreement (SLA) requirements and elevates or escalates issues when appropriate, and / or according to established procedures.

Communicates to all levels - Service / Installation Coordinator / Customer / Control Tower, throughout the entire service activity.

To service accounts within a given area and may be dispatched daily on a call-by-call basis or may establish his / her own daily schedule on the basis of automated reports

Conducts work at customer site(s), local NCR offices, or in a virtual environment.

Who you are

Computer Graduate, BCS, B-Tech, BE or DAE.

One year of electronics or computer training at a recognized trade school to include both theory and in-class hands on time.

Previous experience is repairing electrical and mechanical devices preferred.

Valid Drivers' License.

Ability to work nights, weekends, overtime, flex shifts and on-call shifts are required Work Environment.

Who we are

At NCR, our employees have been shaping the future since 1884. Our digital first approach paired with our customer centric mindset has enabled us to become the world’s enterprise technology leader for Hospitality, Retailers and Financial Institutions.

We have a variety of early career paths at NCR and so we welcome students from a range of educational disciplines. Our people make NCR and so we strive to hire the brightest minds from universities from all backgrounds to contribute to our values and add to our innovative culture.

Here at NCR we truly celebrate diversity, we believe having a diverse workforce offers an equal workplace and enables us to serve our diverse customer base.

Interested? Join us and begin your iNCRredible career journey with NCR.

Please note applications are reviewed on a rolling basis. For an update on your application status please ensure to login to your candidate portal.

NCR works with a high volume of applicants and so we appreciate your patience as we review applications for future NCR iNCRedibles!

Offers of employment are conditional upon passage of screening criteria applicable to the job.

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