TechOps Engineer
Contour Software
Lahore, Punjab, PK
5d ago

The Division :

Volo is an ecommerce specialist with over ten years of experience in making successes of companies at every stage of the supply chain.

  • Our ecommerce solution for manufacturers is grounded in our understanding of the market, the experience and knowledge we have within our team, and the technology we'
  • ve developed to meet the demands of the multichannel consumer.

    The Position :

    We are looking for a passionate TechOps Engineer . This role sits within the Technical Operations team which specialises in the systems administration and management of our large inventory of Linux cloud-based servers.

    Roles and Responsibilities :

  • To deliver technical support for day to day Business as Usual activity through support of colleagues in other teams across a broad range of disciplines that include Development, Testing, Training, Implementations but predominantly all 3 tiers of our Support structure Some examples :
  • Configuration of application environments
  • Troubleshooting application and system performance issues
  • Working through customer raised Support tickets assigned by other depts.
  • Internal and external user administration
  • Investigation of priority issues raised by 1st line Support
  • Operational management of server based application processing
  • Participating in application testing where required
  • Bash and SQL script writing
  • MYSQL DB housekeeping
  • MYSQL DB optimisation
  • SQL Query optimisation
  • Nagios alert software configuration
  • NewRelic software configuration
  • Initial java exceptions analysis
  • Data entry and preparation, generation of reports
  • Liaison with external service providers
  • The applicant will be required to undergo product training and to develop their knowledge to advanced levels in order to provide the required level of support
  • Provide expert application advice to colleagues based on acquired technical understanding of the host environment
  • Be able to confidently support customers directly where required
  • Have the ability to make recommendations for technical improvements
  • Undertake tasks, where required, involving working on the Linux servers and working with MySQL databases
  • Configuration of Linux OS and MySQL environments
  • Investigation and testing of new OS software release requirements
  • Analysis of slow SQL queries
  • System monitoring
  • Execution of database updates via SQL
  • Preparation of release deployments
  • Configuration and management of virtualised environments (future requirement)
  • There could be a requirement to carry out various home based out of hours maintenance tasks and participate in a rota to provide weekend support once proficient
  • Release deployment support
  • OS patch deployment and product upgrades
  • Database migrations
  • Out of hours emergency technical support
  • Required Skills :

  • AWS associate level DevOps or Solution Architect or above
  • Solid Linux / Unix Operating System and MySQL database experience
  • Experience of using Git repositories
  • Apache, Nginx
  • Java
  • Bash / perl scripting
  • In depth understanding of structured query language (SQL)
  • Previous experience in Technical Operations 2nd line support role
  • Excellent analytical and problem solving skills
  • Attention to detail with a high level of numeracy
  • Self-motivated, enthusiastic, adaptable, patient, committed to Quality and a flexible team player.
  • Good interpersonal skills
  • Excellent communication skills - both written and verbal. The ability to communicate technical information to both technical and non-technical audiences.
  • Desired Skills :

  • MS Excel skills
  • Experience of eBay, Amazon Market places.
  • Experience of Website operational support
  • Experience in system automation
  • Experience in Event Management
  • Exciting Benefits we offer :

  • Market-leading Salary
  • Medical Coverage Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan Tenured Employees Only
  • Life Benefit
  • Child Care Facility Karachi & Lahore only
  • Company Provided Lunch / Dinner
  • Professional Development Budget
  • Recreational area for in-house games Karachi & Lahore only
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment
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