Customer Support Executive – Domestic
ibex
Karachi, Pakistan
6d ago
source : Career Okay

Job Overview : Responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.

  • Handling chats / emails / calls / queries / requests
  • Complaint Management & Solving Customer grievances
  • Applying process / product knowledge
  • Location : Karachi, Lahore & Islamabad

    Working Hours :

    Job Shift : Rotational

    Key Responsibilities :

  • Respond to customers professionally to provide information about products and services, take / cancel orders, or obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Process orders, forms and applications.

  • Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally aim for First Contact Resolution (FCR)
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.
  • Job Specification :

  • Intermediate or above
  • Age limit : -
  • Excellent communication
  • Proficiency with MS Office particularly MS Excel
  • Flexibility to work in shifts
  • Customer-centric attitude
  • Perks & Benefits :

  • Medical Insurance
  • Permanent Employment Status
  • Provident Fund & Overtime provided
  • Annual Leaves
  • Leaves Encashment
  • Referral Bonus
  • Conveyance (females only)
  • Internal Job Opening in different departments
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