Director Automation Hub
Telenor Pakistan
Pakistan, Islamabad
5d ago

Last date to apply : 29th Nov, 2021

Position Title : Director Automation Hub

Reporting to : Vice President Business Applications

Location : Islamabad

Division : Telenor GSS Pakistan

Department : DCP IT

Unit : Business Applications

Why should you join Telenor

At Telenor GSS Pakistan, we give you the opportunity to thrive as a skilled professional in your chosen field of interest.

Being rated as the top employer of the country, we enable you to realize your dreams in an environment of diversity and openness to new mindsets.

Position Related :

End to End responsibility for the development and operation of the Automation Hub services according to the strategic ambitions and customers’ expectations.

Build and manage the needed agile practices and way of work in the squad to ensure efficiency and a winning team culture.

People leader of the squad employees with focus on making the squad a good place to work with high engagement and performance.


Automation Hub services is all about automating business processes using state of the art integration and automation technologies.

As Director of Automation Hub you will work closely with all Telenor Business Units globally supporting them on their automation and digitalization journeys

  • Responsible for the strategic roadmap and lifecycle of the services
  • End to end responsibility for the development and operation (DevOps) of the services according to the roadmap
  • End to end responsibility for the quality and agreed service outcome
  • Profit and loss responsibility for the services. Ensure all services and activities are fully funded
  • Ensure all services and practices are compliant to the security and privacy requirements and group policies
  • Ensure strong and positive collaboration between the squad and Business Owners and Customers to agree on roadmap, backlog and operational quality
  • Ensure high degree of automation in the services and practices to meet the expectations of Touch Free Operations
  • Ensure the squad is on top of industry trends, technologies, agile practices, methods and tooling
  • Responsible for creating a positive working environment in the squad with highly motivated and engaged employees
  • Build and manage a high performing team with needed psychological safety for the team to succeed
  • Keep the GSS management team updated and engaged on relevant topics
  • Your Typical day at work

  • Set up and run relevant stakeholder meeting places to discuss and drive the roadmap activities
  • Perform the Product Owner role to ensure correct priorities and activities
  • Create opportunities for service growth and expansions
  • Set the right expectations to the squad and follow up on qualitative KPIs
  • Collaborate with Finance on service pricing mechanisms and get the needed agreements and alignment in place with the customers.
  • Take needed actions on cost development to be in line with financial targets and operational efficiencies.

  • Ensure the risk register for security and privacy are updated and take needed actions to mitigate the risks
  • Tight-loose-tight leadership activities towards the squad and each employee to ensure trust and autonomy
  • Regular feedback loops and catch ups with the employees. Strength based approach to drive performance.
  • Proactively approach the management team with updates, challenges, and opportunities
  • Education :

  • Bachelors or Master’s degree in Computer Science / Computer Engineering / Management Information Systems
  • Work experience :

  • Experience (8 years) with process automation, integration technologies and automation platforms
  • Exposure to software development and agile practices
  • Interpersonal / Professional Skills :

  • Strong communication, presentation, and organization skills
  • Strong collaboration and interpersonal skills
  • Ability to multi-task and time management skills are essential
  • Ability to effectively engage and work with a variety of stakeholders on all levels
  • Ability to motivate and drive a high performing team
  • Strong written and oral communication skills
  • Ability to use critical thinking in solving challenges
  • Cross-functional business and application knowledge
  • Understand and follow best practices within software development and agile practices
  • Nice to know :

  • Agile project management and ownership
  • Passion for business development and growth
  • Potential Career Path :

  • Vertical Vice President Business Application
  • Horizontal other service domains, additional scope and responsibilities
  • Opportunities in similar role in TP locally and GSS and Telenor group globally
  • Functional Skills / Knowledge Areas :

  • Innovative with an analytical mindset
  • Be able to work under pressure in a challenging environment
  • Ability to work within multiple time zones and diverse cultures
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