Customer Support Representative
Alpha Omega
Lahore , Pakistan
4d ago
  • Making calls to clients needing seo
  • Negotiating and Convincing them to pay their plans payments
  • Providing them easy ways so that they can pay their payments
  • Updating the clients on the current ranking of their websites
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication scripts when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and / or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal / team qualitative and quantitative targets
  • Benefits & Perks :

  • Weekends off
  • Medical for permanent employees
  • Fixed Shift Timings
  • Opportunity for growth
  • Probationry Increment
  • Professional Environment
  • Incentive-based job
  • Lucrative Commission structure
  • Commute / Company transport available for Female Employees
  • Skills

    Customer Service Management Customer Support Operations Customer Service Systems

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