Who are we?
Afiniti is the world’s leading applied artificial intelligence and advanced analytics provider. Afiniti Enterprise Behavioral Pairing™ uses artificial intelligence to identify subtle and valuable patterns of human interaction in order to pair individuals on the basis of behavior, leading to more successful interactions and measurable increases in enterprise profitability.
Afiniti operates throughout the world and has measurably driven billions of dollars in incremental value for our clients.
Afiniti uses data science and operations research to enhance human interactions in large enterprises by efficiently pairing customers or tasks with company representatives.
Our primary focus is improving contact center interactions for sales, service, retention, collections, and customer satisfaction in fields ranging from telecommunications to healthcare to banking to hospitality.
To ensure we’re delivering value, we measure performance using a real-time control group routing a portion of calls using the client’s existing system and the majority of calls using our data-scientist-designed pairing and next best action recommendation strategies.
Clients are billed on our incremental improvement, so model quality is central to our product.
As a member of the AI R&D team, you’ll develop modeling, simulation, and validation tools to support our AI production team.
The particular challenges of our domain require applying a wide range of classical to cutting-edge techniques often with extensive tailoring to build models and statistically validate their predicted performance.
This involves careful analysis of complex environments and the ramifications of a change to our real-time pairing and recommendation systems.
The R&D team works intimately with our production data scientists, so the role can involve assisting with particularly tricky client models and developing new strategies to address complicated metrics or routing structures.
You’ll also work with our engineering teams and developers to write our real-time call-tracking, pairing and task assignment systems in addition to our modeling and monitoring infrastructure.
The ideal Candidate will have
Education and Qualifications
Salary and Package
As well as a competitive base salary dependent on the number of years of experience, we also offer corporate benefits.