Global Infrastructure Engineer
Careem
Lahore, Pakistan
3d ago

At Careem we are led by a powerful purpose to simplify and improve lives in the Middle East, North Africa and Pakistan. We're pioneering the development of innovative services to aid the mobility of people, the mobility of things and the mobility of money.

We're in the driving seat as we help to define how technology will shape progress in some of the fastest-growing countries in the world.

Our teams are building tech to meet the needs of the future in areas including data and AI, e-commerce, technology-enabled logistics, maps, identity, and fintech.

We’re well placed to solve complex and meaningful challenges at scale, with deep tech expertise, strong regulatory relationships, a local presence, and increasingly specialised global teams which are structured to operate as autonomous start-ups.

Our team of over 400 engineers and developers are empowered to develop cutting-edge technology every day.

Careem was established in July 2012, became a wholly-owned subsidiary of Uber Technologies, Inc. in January 2020, and today operates in over 100 cities across 12 countries.

About the role

We are looking for an enthusiastic Global Infrastructure Engineer who will be responsible for Network and Systems design, implementation, and ongoing support as per ITIL best practices change, incident and problem management for all Careem managed IT systems.

The Global Infrastructure Engineer will be responsible for the day to day running of the infrastructure, incident management and the ongoing design and implementation of Infrastructure changes and enhancements, working closely with Global Infrastructure Manager.

  • The role of Global Infrastructure Engineer is to deploy, support and administer IT infrastructure services and systems, voice and data network, monitor and maintain databases and end to end support communication capabilities (LAN & WAN).
  • Document and maintain policies and procedures, ensuring projects are completed within budget guidelines and maintain best practices.
  • Providing 2nd and 3rdd line support to all the IT systems and services provided and used by CAREEM.
  • Provide technical support to EUC (end user computing) technologies, WiFi network, Systems Provisioning, support and maintenance of MDM (mobile device management) solution.
  • Providing end user technical support, ensure all service requests, incidents and change requests are logged and tracked via the ITSM tool (Jira) and relevant processes are followed at all times.
  • Working on escalated Incidents from the IT Service Desk and ensure that Incidents are updated daily with meaningful updates, quality and troubleshooting steps performed.
  • Ensure that incidents are resolved within the set SLA’s.

  • To be responsible for changes affecting the IT infrastructure and that such changes take place in a controlled and auditable manner.
  • The Global Infrastructure engineer is also required to ensure continuous improvement and will be responsible for infrastructure projects.
  • Keeping up to date with latest technology changes and industry practices. Documentation of CAREEM network infrastructure (HW / SW inventory, network documentations, etc.)
  • Management of incidents to ensure rapid resolution. Including : Root cause analysis. Managing incidents to ensure all avenues are explored Weighing up possible solutions and associated risk.
  • What you'll do

    Infrastructure Engineering and Support

    Owning and running with infrastructure and application projects as requiredMaintain updated infrastructure systems and services inventoryMonitoring and reporting on IT ServicesProviding 24 7 second-line support and support escalation servicesResolution of production incidents and underlying causesAccepting new systems or changes as fit for releaseRunning Infrastructure and Application Projects as requiredPlanning and executing the deployment off application developments into ProductionParticipate in Departmental planning and strategy sessions as requiredLiaising with Sales and Customer teams as necessary during project lifecycle and production operation.

    Conducting Service Reviews with internal teams and suppliersLiaison with 3rd party suppliersManagement of incidents to ensure rapid resolution.

    Including : Root cause analysis for major incidentsEnsuring necessary communication is sent to relevant partiesWeighing up possible solutions and associated riskEnsuring completion of follow up actionsDesign / Review of all infrastructure changesProvision of escalation on-call supportMaintaining disaster recovery plans and executing regular testingTracking and resolution of single points of failure within the infrastructure.

    Assisting project streams on infrastructure changes

    Communication

    Effectively communicates relevant project information to superiors.Delivers engaging, informative and well-organized presentations.

    Resolves and / or escalates issues in a timely fashion.Understands how to communicate difficult / sensitive information tactfully.

    Technical Knowledge

    Must have knowledge and experience of Datacenter management ,Linux, Windows client server based operating systems, Office365, Gsuite Workspace, Unified communication family suites,Wifi , LANs, WANs, Virtualization,TCP / IP protocol stack, Routing, SANs, SQL Server’s, Network design, SDwan, Sase network, Active Directory, MDM, Group Policy, Multi Factor authentication, encryption technologies, CSR ,System monitoring and management.

    Expose to VMware ESX and vCenter and all major virtualization infrastructure solutions. Exposure to Open Source technologies including Linux andVoIP telephony systems, and strong understanding of voice infrastructure.

    IT security tools and techniques, Good working Knowledge of Information Governance and its application within IT. Possesses general understanding in the areas of application programming, database and system design

    What you'll need

  • Degree in computer science or similar discipline.
  • 5 years plus experience
  • Network + , CCNA, CCNP
  • ITIL
  • Experience working within the industry is desirable
  • MDM (Mobile devices management)
  • Virtualization, VMWare, AWS
  • LANs, WANs, TCP / IP protocol stack, Routing
  • Managing heterogeneous network environments
  • Must have knowledge and experience of Datacenter management , Windows client server based operating systems, Exchange Server, Unified communication family suites, LANs, WANs, Virtualization,TCP / IP protocol stack, Routing, SANs, SQL Server, network design, firewalls, Active Directory, Group Policy, 2 Factor authentication, encryption technologies, system monitoring and management, MDM solutions (AirWatch, GSuite) and EDR tools.
  • Expose to VMware ESX and vCenter and all major virtualization infrastructure solutions. Exposure to Open Source technologies and cloud based IDP (OKTA or similar)
  • Customer interaction OMNI channel platforms (Genesys, VoIP systems), and strong understanding of voice infrastructures
  • IT security tools and techniques, Good working Knowledge of Information Governance and its application within IT. Possesses general understanding in the areas of application programming, database and system design.
  • Where you'll be

  • This role is part of a remote distributed team! This means you can be based in any of the countries where we currently have an engineering site.
  • If you would like to join us in Dubai, Berlin, Ukraine, Russia, Poland, Pakistan, Egypt, Lebanon or Jordan, that's fine with us (Visa permitting)!

  • Even though we are working remotely, we are strong believers in collaboration and the power of building social connections with our teams.
  • For that reason, our offices are still open and provide plenty of collaboration-friendly spaces at times when teams need it or if you need a quiet space to work outside of home.

  • You’ll be working in the location you’re hired from. Due to legal and compensation considerations, you will need to be based out of the country you’re hired from as your primary work location.
  • What we'll provide you

    In addition to a competitive long-term total compensation with salary and equity, we have a reward philosophy that expands beyond this.

    As a Careem colleague you will be able to :

  • Be part of a Remote-First organisation
  • Work from any country in the world for 60 days a year
  • Use Unlimited Vacation days throughout the year
  • Access fitness reimbursements for health activities including : gym, health club and training classes.
  • Work and learn from great minds
  • Create impact in a region with untapped potential
  • Explore new opportunities to learn and grow every day
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