Business Support Specialist
6d ago

Business Support Specialist at :

Does the challenge of striving to serve millions of users around the world with the most forward-thinking online payment solution appealing to you? is actively looking for a hands-on and highly driven Business Support Specialist responsible for providing our merchants and business partners with world-class technical support.

Energetic and customer-focused, the successful candidate will act as our front-line in the region to ensure that our merchant queries are handled and solved in an effective and timely manner, escalating when required.

Interacting directly with our merchants in identifying, investigating, and resolving issues, the candidate will also collaborate closely with cross-functional teams internally to contribute to improving processes and procedures.

This is a unique opportunity to face exciting challenges and build a successful career path as we are currently taking our product to the next level of scale, innovation, and sustainability.

The ideal candidate must be tech-savvy and customer-oriented and eager to join an entrepreneurial, high-pace environment and take part in our little revolution.

About You

  • 3+ years experience in a Technical support role in the Fintech and / or Payments industry
  • Solid analytical and problem-solving skills and the ability to deliver practical solutions
  • Excellent communication skills and ability to build / maintain strong working relationships
  • Excellent ability to prioritize and time-box tasks without guidance
  • Excellent written and verbal communication skills
  • Fluency in English & Urdu
  • Ability to work on a flexible schedule with a regular shift from Monday to Friday
  • What you will be doing

  • Serve as the first point of contact for post-launch integration requests from client technical resources and the primary contact for help desk and integration questions via email
  • Proactively assist merchants with any technical issues (e.g configuration, debugging, documentation, testing) related to their daily use of our solution and coordinate with internal teams when needed
  • Partner with Sales, Product, and Implementation to resolve issues that arise during merchant trials, integrations, or post-implementation support
  • Advise management on support issues that impact customer satisfaction and provide recommendations for appropriate actions
  • Contribute and adhere to coding standards, best practices, and procedures
  • What we stand for At, everything starts with our values, including the experience we offer our people. #Aspire We supercharge your professional growth with career development programs and leadership training.

    You can learn your way, with tailored pathways and online platforms. And be inspired at relevant conferences. #Excel We don't stop at 'good' here.

    We strive for excellence amongst our teams every day and recognize colleagues who take it to the next level through our quarterly peer-nominated Hero awards.

    Unite We're proud of our global connections and inclusive environment. So we champion this through our colleague-led community groups and celebrate many cultural events together.

    Want to see us in action? Take a peek inside here . More about We empower businesses to adapt, innovate and thrive with the connected payments they deserve.

    Our technology makes payments seamless. We provide the fastest, most reliable payments in more than 150 currencies, with in-country acquiring, world-class fraud filters and reporting, through one API.

    And we can accept all major international credit and debit cards, as well as popular alternative and local payment methods. launched in 2012, and we now have a team of 1000 people across 17 international offices. To date, we’ve raised a total of $830 million, with our recent Series C valuing us at $15 billion.

    We believe in equal opportunities is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief.

    We make recruiting decisions based on your experience, skills and personality. We believe that employing a diverse workforce is the right thing to do and is central to our success.

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