AM Incubation
foodpanda
Lahore
1d ago

Responsibilities :

Working closely on improving (Dormant Inventory, Fail Rate, Offline hours, DLPs DLDs, Days to first order, Vendor

Deactivations)

Work closely and proactively with the Supply, Live Operations, Sales, Account Management and Content Teams in

ensuring all tasks and requirements are both accurate and conducted in a timely way

Oversee vendors that are newly onboarded to the platform and drive operational excellence within the platform on

metrics including commercial performance, internal tools, systems, and any other special projects. Review and

improve the incubation vendors' seamless experience.

Responsible for development of vendors after acquisition and maximizing their potential, including but not limited to

supporting the onboarding and incubation process for the restaurants

Manage and resolve vendor-related inquiries, issues, and escalations

Ability to work with different teams (inter and intra-department) to ensure smooth vendor journey and high quality of

vendor experience within the platform

Analyze vendor performance data and develop strategic plans to boost team's performance

Gather insights and understand pain points from all team members in Commercial in order to develop

recommendations for future initiatives and road map development

Minimize vendor offboarding by resolving their issues and bringing them again on foodpanda

Provide guidance to team members to ensure continuous increase in productivity, motivation, learning, and process

improvement

Increase adoption effectiveness by developing and monitoring a set of KPIs to track and optimize the effectiveness of

the partner portal

Optimize partner journeys through the portal and drive traffic to core tools in line with business priorities

Monitor Tool Adoption and New Vendor Performance : Review and set up reasonable KPIs for tools adoption and new

vendors’ performance. Work with Business Intelligence to set up automated reports for management.

Product Automation and Liaison : Develop new ways of improving new vendors’ journey and set up processes to

receive regular updates on vendor tools / systems updates. Understand the benefits and translate them into engaging,

relevant content for vendors.

Build Knowledge on Vendor Base : investigate and understand key characteristics of different vendor segments that will

be relevant in developing effective communication channels for each. Plan and execute study groups to gather key

insights for different vendors.

Work on increasing sessions and conversions for new vendors and support them on providing visibility on the platform

Work with City Teams to analyse local data, identify gaps and provide support for growth opportunities and

performance optimization

What do you bring to the table?

  • Bachelor's degree in Supply Chain or related field
  • 3 - 5 years' experience in operations management
  • Understanding of inventory management systems
  • High level of independence, self-confidence and responsibility.
  • Experience working in a fast paced and dynamic environment.
  • Able to work cohesively, detail-oriented, organized with the ability to multitask.
  • Willingness to relocate to another location within the region.
  • With fluency in written & verbal communication skills in English and Urdu.
  • Experience in restaurant industry / foodie is a plus.
  • Salesforce or similar CRM experience is a plus.
  • Strong Communication and negotiation skills.
  • High degree of emotional intelligence.
  • You've a passion for what we’re building.
  • What We Have For You

    We have a steep learning curve and because of that, not a day is boring here! This is a place for those looking for challenges, learning and fast growth.

    When food marries tech -it's just a promising industry

  • We have a vibrant and international team with diverse backgrounds
  • This is a brand with competitive employees in an all hands on deck environment!
  • We recognize top performers, welcome our newbies, and share good food!
  • Competitive package, incentives, allowances, food perks, a vibrant work life, and more!
  • A little About Us :

  • We are fast, like mind boggling fast! So if you’re someone who loves ever changing goals and loves optimization, you’re the right fit for us!
  • We love people who can develop things from scratch, own them and then work on improving them.
  • We love what we do, and we don’t rest until we’ve achieved our targets. So if you’re also someone who is driven until the dream is achieved, come join us!
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